Relief Lodge Manager

Lodgistics Professional Hospitality Solutions; Mpumalanga; On-site; ZAR 750,000 - 900,000; Full time

Job summary

Relief Lodge Manager at two luxury safari lodges in Sabi Sand, Mpumalanga, offering senior operational and guest experience leadership. The role rotates between Lodge Manager and Guest Experience Manager duties to maintain continuity and service standards.

The successful candidate will lead hands-on operations, drive guest satisfaction, manage teams, and engage with senior stakeholders across both properties, starting ASAP.

Qualifications

• Minimum 3-5 years' management experience within a luxury safari lodge or five-star hospitality environment.
• Experience managing guest-facing operations and luxury guest experiences.
• Proven ability to lead diverse teams and manage operational priorities.
• Excellent communication, interpersonal and guest engagement skills.
• Strong problem-solving and decision-making abilities.
• Good financial awareness and commercial understanding.
• Adaptable and able to remain calm under pressure.
• Computer literacy including Microsoft Office and hospitality management systems.
• Valid driver's licence.

Responsibilities

• Assume full operational responsibility for either lodge during relief periods.
• Oversee daily lodge operations, including guest arrivals/departures, room allocations and activities.
• Lead with Heads of Department to ensure smooth operations and service delivery.
• Conduct regular inspections of guest areas, maintaining impeccable presentation.
• Support both properties during peak periods and management transitions.
• Deliver personalised guest experiences and maintain a visible presence across lodges.
• Coordinate VIP arrivals, celebrations and guest requests with service recovery.
• Conduct quality checks to ensure consistent service standards across properties.
• Provide direction and leadership to teams when acting in a management capacity.
• Ensure effective handovers and maintain logs of operations and safety matters.

Skills

Leadership

Guest service

Lodge operations

Team management

Communication

Problem solving

Financial awareness

Adaptability

Computer literacy

Hospitality software

Tools

Microsoft Office

Hospitality management systems

Job description

RELIEF LODGE MANAGER

Sabi Sand, Mpumalanga | Luxury Safari Lodges

An exciting opportunity for an experienced hospitality manager to provide senior operational and guest experience leadership across two prestigious luxury safari lodges.

This dynamic role offers variety and responsibility, rotating between Lodge Manager and Guest Experience Manager duties at two properties. The successful candidate will ensure management continuity, maintain exceptional service standards and provide hands-on leadership according to the operational needs of the business.

THE ROLE

Operational Management

• Assume full operational responsibility for either lodge during management leave or relief periods.
• Oversee daily lodge operations, including guest arrivals and departures, room allocations, activities and operational logistics.
• Work closely with Heads of Department to ensure smooth operations and consistent service delivery.
• Conduct regular inspections of guest areas and facilities, maintaining impeccable presentation and maintenance standards.
• Support both properties during peak periods, special events and management transitions.

Guest Experience & Service Excellence

• Deliver personalised luxury guest experiences and maintain a visible presence throughout the lodges.
• Build meaningful guest relationships, anticipate needs and coordinate VIP arrivals, celebrations and special occasions.
• Manage guest requests, feedback and service recovery.
• Conduct quality checks to ensure consistent service standards across both properties.
• Identify opportunities to enhance guest satisfaction and the overall guest journey.

Leadership & Management

• Provide direction, support and leadership to operational teams when acting in a management capacity.
• Build strong relationships with departmental managers, suppliers and support teams.
• Assume full authority and accountability for the management position being covered.
• Ensure effective management handovers, maintaining accurate logs and communicating outstanding operational, guest, staffing and maintenance matters.
• Participate in management meetings and operational reviews.

Financial & Compliance

• Support cost control, stock management and responsible resource utilisation.
• Monitor operational expenditure and ensure company assets are properly maintained.
• Ensure compliance with company procedures, health and safety requirements and environmental standards.
• Support emergency preparedness and operational risk management.

Who We're Looking For

We are seeking a versatile and adaptable hospitality professional with proven management experience in a luxury environment. The ideal candidate will be equally confident leading lodge operations and delivering exceptional guest experiences, with the ability to move seamlessly between properties and management responsibilities.

Essential Requirements

• Minimum 3-5 years' management experience within a luxury safari lodge, boutique hotel or five-star hospitality environment.
• Previous experience managing guest-facing operations.
• Strong understanding of lodge operations and luxury guest experience standards.
• Proven ability to lead diverse teams and manage operational priorities.
• Excellent communication, interpersonal and guest engagement skills.
• Strong problem-solving and decision-making abilities.
• Good financial awareness and commercial understanding.
• Ability to remain calm, adaptable and effective under pressure.
• Computer literacy, including Microsoft Office and hospitality management systems.
• Valid driver's licence.

Location

Sabi Sand, Mpumalanga

Remuneration

Market Related DOE

Start Date

ASAP

INTERESTED?

If you are an experienced hospitality manager who thrives in a hands-on leadership role and enjoys the variety of managing different properties and guest experiences, we would love to hear from you.