Operations Manager

Fidelity Services Group; Gauteng; Presencial; ZAR 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Fidelity Services Group in Robertville, Gauteng is seeking an experienced Operations Security Manager to oversee client sites, HR/IR matters, fleet, and security postings. You will ensure client requirements are met and drive service improvements.

The role requires extensive security sector experience, PSIRA Grade A, and strong leadership with HR/IR skills, planning, and administration. ISO 9001:2008 knowledge and estates experience are essential.

Formación

• Matric/Grade 12 certificate or equivalent.
• PSIRA Grade A registered.
• Valid driver's license with own reliable transport.
• 10+ years security industry experience.
• 5+ years in Operational Security Management.
• Firearm Act knowledge and firearm competency for business purposes.
• Staff management experience.
• Computer literacy with MS Office suite.
• No criminal record or pending cases.
• Strong planning, administration and client liaison skills.
• Leadership and organisational skills.
• ISO 9001:2008 knowledge and Estates experience.

Responsabilidades

• Maintain relations between Fidelity Security Services Group and the Client.
• Manage allocated areas to meet contractual requirements.
• Ensure all on-site security officers meet contractual standards.
• Evaluate service levels and recommend improvements to the Client.
• Oversee general management and supervision of security staff.
• Handle administration and daily liaison with management.
• Liaise with Regional Management on operational matters.
• Address HR related queries promptly.
• Formulate disciplinary actions with HR/IR input.
• Submit weekly and monthly incident and general reports.
• Investigate incidents and report findings.
• Proactive planning across various sites and clients.
• Maintain knowledge of ISO 9001:2008 Management System.
• Estates experience is required.

Conocimientos

Staff management

Leadership

Communication skills

Interpersonal skills

Planning & organising

HR/IR skills

ISO 9001 knowledge

MS Office

Educación

Grade 12/Matric

PSIRA Grade A

Herramientas

Microsoft Office

Descripción del empleo

Job Description

The above position is vacant in Robertville, reporting to the Area Manager. The overall purpose of this position is to manage several Clients in covering the following key areas, client liaison, HR /IR matters, fleet management, expenses control, Investigations and to ensure the posting of Security officers, that all site security requirements are adhered to and that the Client’s needs are met.

Minimum Requirements

• Matric/Grade 12 Certificate or equivalent.
• PSIRA Grade A registered.
• Valid Driver’s License with own reliable transport is required.
• At least 10 years’ experience in the security industry.
• At least 5 years’ experience in the Operational Security Management structure.
• Working knowledge of the Firearm Act and Firearm competency for Business Purposes.
• Staff management experience is required.
• Computer literacy with expert knowledge of the complete Microsoft package.
• No criminal record or any pending cases.
• Sound planning, administration, interpersonal communication and client liaison skills are required.
• Strong leadership and organisational skills as well as good interpersonal and communication skills are essential.
• Knowledge of ISO 9001:2008 Quality Management and its requirements.

Key Performance Areas: (not totally inclusive):

• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
• Managing allocated areas to ensure that contractual requirements are met as stipulated by the Client
• Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
• General management and supervision of security staff to ensure that required performance is met at all times
• Dealing with all required administration matters
• Liaising daily with management on various operational issues
• Liaising daily with Regional Management on various Operational matters.
• Ensuring that all HR related queries are dealt with promptly.
• Formulate disciplinary actions - Strong HR/IR Skills.
• Ensuring the timeous submission of reports to both client and to the Regional Office.
• Submitting relevant weekly / monthly incident and general reports to Management.
• Investigating incidents and reporting on such.
• Pro-active planning on various sites and clients.
• Must have sound knowledge of the ISO 9001:2008 Management System.
• Must have Estates Experience

Other Personality Attributes

• Assertiveness
• Initiative
• Strong leadership ability
• Presentable

Core Competencies

• Analytical, Critical Thinking & Planning skills
• Leadership & Self Development
• Goal Setting & Organisational skills
• Driving & Managing change
• Driven for results
• Interpersonal skills
• Communication direction & skills
• Development of others
• Customer focus
• Teamwork

We reserve the right not to make an appointment to any advertised position. Whilst preference is always given to existing employees the choice made is purely on merit, historically disadvantaged candidates and black female candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful