Operations Manger - George

Fidelity Services Group; George; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Fidelity Services Group is seeking a senior Operations Manager to oversee multiple areas including client liaison, HR/IR matters, fleet management and incidents reporting. The role ensures site security requirements are met and client needs are efficiently fulfilled.

Applicants should have PSIRA Grade A, extensive security operations experience, leadership ability and strong planning, communication and liaison skills. An immediate start is preferred.

Qualifications

• Matric/Grade 12 certificate or equivalent.
• PSIRA Grade A registration.
• Valid driver's license with own transport.
• 10 years’ experience in security.
• 5 years’ experience in operational retail security management.
• Knowledge of ISO 9001:2008.
• Strong leadership and organisational skills.
• Sound planning and client liaison skills.

Responsibilities

• Maintain good relations between Fidelity Security Services Group and the client.
• Manage allocated areas to meet contractual requirements.
• Ensure all security officers meet contractual requirements.
• Evaluate service levels and recommend improvements.
• Supervise security staff to meet performance targets.
• Handle HR related queries and disciplinary actions.
• Submit incident and general reports to management.
• Investigate incidents and report on findings.

Skills

Leadership

People management

Interpersonal skills

Communication

Planning

Education

PSIRA Grade A registration

Tools

Microsoft Office

Job description

Purpose of the role: reporting to the Branch Manager. The overall purpose of this position is to manage several Operations Managers in covering the following key areas, client liaison, HR /IR matters, fleet management, expenses control, Investigations and to ensure the posting of Security officers, that all site security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.

Minimum Requirements:

• Matric/Grade 12 Certificate or equivalent. PSIRA Grade A registered.
• Valid Driver’s License with own reliable transport is required.
• At least 10 years’ experience in the security industry.
• At least 5 years’ experience in the Operational Retail Security Management structure.
• Working knowledge of the Firearm Act and Firearm competency.
• Staff management experience is required.
• Computer literacy with expert knowledge of the complete Microsoft package.
• No criminal record or any pending cases.
• Sound planning, administration, interpersonal communication and client liaison skills are required.
• Strong leadership and organisational skills, as well as good interpersonal and communication skills, are essential.
• Knowledge of ISO 9001:2008 Quality Management and its requirements.

Key Performance Areas: (not totally inclusive):

• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
• Managing allocated areas to ensure that contractual requirements are met as stipulated by the client
• Ensuring that all Security Officers on the site meet the contractual requirements as stipulated by the Client
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
• General management and supervision of security staff to ensure that required performance is met at all times
• Dealing with all required administration matters
• Liaising daily with management on various operational issues
• Liaising daily with Regional Management on various Operational matters
• Ensuring that all HR related queries are dealt with promptly
• Formulate disciplinary actions
• Ensuring the timeous submission of employment forms to the Regional Office.
• Submitting relevant weekly / monthly incident and general reports to Management
• Investigating incidents and reporting on such
• Must have sound knowledge of the ISO 9001:2008 Management System.

Other personality attributes:

• Assertiveness
• Initiative
• Strong leadership ability
• Presentable

Core Competencies:

• Analytical, Critical Thinking & Planning skills
• Leadership & Self Development
• Goal Setting & Organisational skills
• Driving & Managing change
• Driven for results
• Interpersonal skills
• Communication direction & skills
• Development of others
• Customer focus
• Teamwork

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made purely on merit, Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported in the FSG team, e-mail [e-mail]

Fidelity Services Group (Pty) Ltd supports the global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.