Operations Leader, US Campaign (4-Month Secondment)

CXP are now part of the Huntswood Group; Wes-Kaap; On-site; ZAR 600,000 - 1,100,000; Full time

Job summary

Huntswood Group in South Africa is seeking an Operations Manager HRB for a 4-month secondment to support a USA campaign. The role requires flexibility to work shifts between 13:00 and 08:00 SAST, including overnight hours, ensuring strong governance, performance monitoring, and regulatory compliance.

You will lead Team Leaders, drive continuous improvement, manage HR-related matters, and uphold an excellent customer experience.

Qualifications

• Minimum 12 to 18 months experience Leading teams here at Huntswood.
• Experience in managing people/clients/schedules/commercials.
• You must be an existing Team Leader.
• Minimum qualification: Matric/NQF 4.
• 1 Year tenure on US Campaigns at middle management level.
• Intermediate Excel and Reporting skills.
• Ability to interpret KPI’s, dashboards and performance reports.
• Identify root causes of performance issues and propose corrective actions.
• Strong understanding of quality frameworks and compliance standards.
• Problem solving mindset with ability to priorities.
• Ability to work independently.
• Proven track record of delivering targets and KPI’s.
• Good attendance record along with a track record of excellent timekeeping and meeting deadlines.

Responsibilities

• Provide strong operational governance and monitor performance dashboards.
• Collaborate with Team Leaders, Quality, Training and technical support to drive continuous improvement.
• Define operational objectives and deliver key metrics.
• Translate financial objectives into operational activities and manage budgets.
• Maintain stakeholder communication and records of progress.
• Oversee procurement, suppliers, and process improvements.
• Support project implementation led by the Project Manager.

Skills

People management

Team leadership

Operational management

Analytical skills

Coaching and mentoring

Education

Matric/NQF 4

Tools

Excel

Reporting

Job description

Huntswood Group in South Africa is seeking an Operations Manager HRB for a 4-month secondment to support a USA campaign. The role requires flexibility to work shifts between 13:00 and 08:00 SAST, including overnight hours, ensuring strong governance, performance monitoring, and regulatory compliance.

You will lead Team Leaders, drive continuous improvement, manage HR-related matters, and uphold an excellent customer experience.