Operations Governance Executive MMH261006-5

Momentum; Cape Town; Vor Ort; ZAR 1.800.000 - 3.000.000; Vollzeit

Zusammenfassung

Momentum is seeking a senior leader to drive operational governance, quality assurance and service recovery across the enterprise. The role focuses on establishing governance frameworks, defining quality standards and ensuring regulatory compliance while continuously improving performance.

You will lead senior managers and collaborate with diverse teams to embed governance maturity and accountability. The successful candidate will have extensive experience in regulated environments, strategic

Qualifikationen

• Bachelor’s degree in business/related discipline.
• MBA or related master’s degree desirable.

Aufgaben

• Establish and maintain the organisation’s operational governance framework.
• Define QA standards and service benchmarks.
• Mitigate operational risk and optimize cross-functional performance.
• Provide executive oversight of QA, governance and service recovery.
• Ensure processes comply with governance policies and regulations.
• Monitor regulatory changes and align policies.
• Establish reporting dashboards for governance and risk.
• Oversee information security and data privacy in operations.
• Monitor performance indicators and quality metrics.
• Drive root cause analysis and resolution of incidents.
• Ensure consistent policy and governance implementation.
• Lead initiatives to improve governance maturity.
• Integrate QA and governance insights into improvements.
• Promote service excellence and accountability across the organisation.
• Address service failures and restore client confidence.
• Engage stakeholders to align with governance frameworks.

Kenntnisse

Strategic governance

Process improvement

Leadership development

Stakeholder influence

Data analysis

Governance reporting

Decision making

Cross-functional collaboration

Ausbildung

Bachelor’s degree in business/related

MBA or related master’s

Jobbeschreibung

Role Purpose

To provide strategic leadership and oversight of the organisation’s operational governance, quality assurance and service recovery capability by establishing governance frameworks, defining quality standards and ensuring effective operational assurance across the organisation. Ensures that operational processes are governed by consistent standards, regulatory requirements are met, service failures are effectively managed and resolved, and operational performance is continuously improved.

Qualifications

• Bachelor’s degree in Business Administration, Risk Management, Operations Management, Finance, Industrial Engineering or a related discipline - Essential
• Postgraduate qualification such as an MBA, MCom, Master’s in Risk Management or Master’s in Operations Management - Desirable

Professional Certifications (Desirable)

• King IV corporate governance training
• ISO 9001 Quality Management Systems certification

Experience

• 10 to 15 years’ experience in operational governance, operational risk, operational excellence or quality assurance roles.
• 6 to 8 years leadership experience managing managers or senior specialists.
• Experience establishing governance frameworks and operational standards across complex organisations.
• Experience operating within regulated environments such as the Health industry and/or financial services industry.

Knowledge

• Operational governance frameworks and governance practices
• Quality assurance frameworks and operational assurance methodologies
• Service recovery and operational incident management practices
• Corporate governance and regulatory compliance requirements
• Operational excellence and process improvement methodologies
• Operational performance measurement and reporting
• Financial management principles and operational cost control

Skills

• Strategic governance framework development
• Process improvement and operational excellence
• Leadership and development of senior managers
• Stakeholder influence and executive communication
• Data analysis and performance interpretation
• Governance reporting and insight generation
• Decision-making in complex organisational environments
• Facilitation of cross-functional collaboration

Essential Behavioural Success Factors

• Making Decisions - Provides clear direction in complex situations and makes decisions that balance operational priorities, governance requirements and organisational objectives. Takes accountability for decisions affecting multiple teams or business areas.
• Upholding Standards - Demonstrates strong personal integrity and ensures governance, quality and risk standards are consistently applied across the organisation.
• Providing Insights - Identifies systemic risks, governance gaps and operational trends by synthesising information from multiple sources and translating these insights into governance improvements.
• Examining Information - Evaluates complex operational, governance and quality data to identify root causes, systemic weaknesses and opportunities for improvement.
• Convincing People - Influences senior stakeholders and operational leaders to adopt governance frameworks, quality standards and operational improvements.
• Establishing Rapport - Builds trusted relationships with operational leaders, governance stakeholders and executive leadership to support the effective implementation of governance practices.
• Empowering Individuals - Develops leadership capability within governance and quality assurance teams and enables managers to take ownership of governance practices.
• Embracing Change - Leads governance and operational improvement initiatives during organisational transformation and regulatory change.

Important Behavioural Success Factors

• Articulating Information - Communicates governance expectations, operational insights and improvement initiatives clearly to senior stakeholders.
• Challenging Ideas - Constructively challenges ineffective practices and encourages critical thinking to strengthen governance frameworks and operational discipline.
• Understanding People - Recognises stakeholder perspectives and organisational dynamics when implementing governance initiatives.
• Interpreting Data - Applies analytical reasoning to interpret operational and governance metrics and support evidence-based decision-making.
• Exploring Possibilities - Thinks conceptually about governance models, assurance frameworks and operational improvement strategie

Duties and Responsibilities

PROCESS

• Establish and maintain the organisation’s operational governance framework to ensure consistent governance of operational processes and decision-making.
• Define enterprise-wide quality assurance standards and operational service benchmarks to ensure consistent quality of service delivery.
• Mitigate operational risk and optimize cross-functional performance
• Provide executive oversight of quality assurance, operational governance and service recovery practices across operational environments.
• Ensure operational processes comply with corporate governance policies, regulatory requirements and internal control frameworks.
• Monitor changes in South Africa’s governance and regulatory landscape and align the operations policies, provccesses and governance frameworks to comply.
• Establish operational governance reporting frameworks and dashboards to provide insights into operational risk, service quality and governance performance.
• Overseeing information security, data privacy, and ethical compliance in Operations regarding new digital technologies
• Monitor operational performance indicators and quality metrics to identify systemic issues and opportunities for improvement.
• Drive root cause analysis and systemic resolution of operational failures or service incidents.
• Ensure the consistent implementation of operational policies, standards and governance practices across the organisation.
• Lead initiatives to improve operational effectiveness, governance maturity and service quality.
• Integrate insights from quality assurance, operational governance and service recovery into operational improvement initiatives.

CLIENT

• Promote a culture of service excellence and operational accountability across the organisation.
• Ensure service recovery frameworks effectively address service failures and restore client confidence.
• Ensure governance mechanisms support fair, consistent and responsible client service practices.
• Engage with internal and external stakeholders to ensure alignment with operational governance frameworks and service expectations.
• Monitor client feedback and operational insights to identify opportunities to strengthen service delivery through governance frameworks and risk mitigation practices.
• Ensure governance practices support a positive and consistent client experience.

PEOPLE

• Provide strategic leadership to the operational governance, quality assurance and service recovery teams.
• Develop leadership capability within governance and quality assurance teams.
• Create a culture of accountability, operational discipline and continuous improvement.
• Develop and implement a capability plan to strengthen governance and assurance functions.
• Coach and support managers responsible for governance and quality assurance practices.
• Encourage collaboration and knowledge sharing across governance and operational teams.
• Identify and develop talent to ensure a sustainable governance capability.
• Effectively manage performance and recognise contributions to organisational outcomes.
• Promote continuous learning and professional development within governance and operational assurance disciplines.

FINANCE

• Ensure governance and quality assurance functions operate within approved budgets.
• Identify opportunities to improve operational efficiency and cost effectiveness through improved governance practices.
• Monitor operational losses and service recovery costs to identify systemic operational risks.
• Ensure governance practices support financial integrity and operational risk mitigation.
• Provide oversight of operational loss reporting and corrective action initiatives.