Operations Engineer (KZN: Durban/Umhlanga)

Borwood Limited; Durban; On-site; ZAR 260,000 - 420,000; Full time

Job summary

Borwood Limited in Durban is seeking an Operations Engineer to support, maintain, and develop secure network, security and voice infrastructure powering Borwood services. The role includes incident resolution, service requests handling, and proactive monitoring of IT infrastructure.

The candidate should have 2+ years hands-on IT experience, with Cisco network platforms, Linux administration, and firewall knowledge. It is a customer-facing role with potential travel for site visits.

Qualifications

• 2+ years of hands-on experience in an IT environment.
• Knowledge and experience of physical network, systems, security or voice infrastructure.
• Understanding of basic networking concepts.
• Experience in a customer-facing role, providing support for IT services.
• Knowledge / experience of Linux systems administration is an advantage.

Responsibilities

• Provide support for maintenance, support and development of secure, reliable IT infrastructure.
• Be SPOC for incident and service request resolution and monitor infrastructure services.
• Troubleshoot and manage IT problems and incidents with appropriate tools and processes.
• Engage with customers, Borwood staff and vendors to resolve network, security, system and voice faults.
• Perform maintenance and system upgrades for network, security, systems and voice infrastructure.

Skills

Cisco network platforms

Linux systems administration

Firewall configurations

Customer-facing support

Network security

Job description

Operations Engineer (KZN: Durban/Umhlanga)

September 18, 2026

Objectives

• Provide support for maintenance, support and development of secure, reliable, and efficient network, security and voice infrastructure that provides platform for Borwood services.
• Provide operational support for Borwood customers, resolving incidents, managing service requests and actively monitoring infrastructure services (ticket management).

Key Responsibilities:

Infrastructure Support

• Using appropriate tools, resources, and processes to troubleshoot and manage IT problems and incidents
• Work with customers and Borwood staff for problem resolution
• Engage with vendors as necessary to resolve network, security, system and voice faults and performance
  issues
• Participate in 7-day support schedules and shift rotas.
• Be a single point of contact (SPOC) for incident and service request resolution.
• Build relationships with all Borwood stakeholders internal and external
• Perform maintenance and system upgrades for company network, security, systems and voice infrastructure.
• Configuration of network, security and voice equipment and systems
• Work within established configuration and change management policies to ensure success of network
  changes.
• Assist in the installation of equipment, and provisioning of new services, as required.
• Participate in departmental meetings, training sessions and company activities as required.
• Use appropriate configurations, tools and follow relevant procedures to assure the security of the network.
• Work closely with broader team to provide support for core and customer engineering projects.
• Proactively highlight and escalte any observed vulnerabilities within Borwood infrastructure.

On-going Reporting and Monitoring

• Assist in monitoring key performance metrics and indicators for IT infrastructure to ensure service
  availability.
• Assist in the monitoring of infrastructure resource utilisation, trending, and capacity planning.
• Provide reporting on technical services as required by the business.
• As required, create and update documentation for all relevant procedures, solutions and architectures

Knowledge Management

• As required, document agreed procedures and designs.
• Provide technical expertise as required to assist in business development and opportunities.

Other

• Support and participate in other areas of the business as and when required.
• Assist with the implementation and handover of services to customers, which may include travel for site
  visits, etc.
• Adhere to Borwood's policies and procedures
• Be willing to carry out or assist with such tasks as may be required in order to achieve deliverables, or as
  reasonably requested by a member of Borwood
• Regularly familiarise yourself with Borwood's portfolio of products and services,
  customers, suppliers and internal procedures
• Be a professional and courteous representative for Borwood at all times

Necessary Experience and/or Qualification

• 2+ years of hands-on experience in an IT environment
• Knowledge and experience of physical network, systems, security or voice infrastructure
• Understanding of basic networking concepts
• Experience in a customer-facing role, providing support for IT services
• Technical knowledge and experience working with Cisco network platforms
• Knowledge and experience of physical network infrastructure
• Knowledge / experience of voice configurations an advantage
• Knowledge / experience of firewall configurations an advantage
• Knowledge / experience of Linux systems administration an advantage
• Trustworthy
• Ability to communicate in an understandable, polite and friendly manner, both written and verbal
• Self-motivated and able to work under the guidance of other network engineers
• Contribution to continuous improvement and innovation
• Adopting a thorough and organised approach to work