Operations Coordinator

AB Volvo; Johannesburg; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Volvo Group Southern Africa (Pty) Ltd is seeking a Fleet Controller / Customer Service subject to breakdown handling. You will coordinate communications among customers, drivers, home dealers, and repair dealers to ensure smooth operations and timely follow-ups.

Your responsibilities include managing multi-language breakdown processes, securing financial arrangements, and escalating cases when needed. The role emphasizes teamwork, accuracy, and adherence to Volvo’s values.

Qualifications

• Matric/Grade 12 is required.
• 1–2 years Fleet Controller or servicer advisor experience.
• Commercial Vehicle experience.
• Excellent English language skills.
• Clerical/Administration support experience.

Responsibilities

• To ensure efficient communication between all parties involved in a breakdown (customer, driver, home dealer, repairing dealer, market).
• To handle the full breakdown process in the required languages and per procedures.
• To secure financial arrangements related to a breakdown according to warranty and financial routines.
• To elevate cases according to the escalation process.
• To communicate with all parties in a correct and clear way using technical understanding.
• To participate in continuous improvement activities.
• To develop and maintain proactive relationships with Volvo Group employees and customers.
• To participate in departmental team meetings and support strategic objectives.

Skills

Customer service

Fleet controller

Commercial vehicles

English proficiency

Administrative support

Team player

Education

Matric / Grade 12

Job description

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Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

At Volvo Trucks you will contribute to the transformation of our company, the transport industry and society at large. You will:

Main Purpose

To ensure efficient communication and activities between all parties involved in a breakdown. The parties involved are the customer, driver, home dealer, repairing dealer and market.

Reporting: This position reports to Customer Support Manager.

Job Objectives

• To handle the full breakdown process in the required languages for all products supported within the department and according to the procedures.
• To assure a proactive follow‑up on open cases via the monitor info Standards and take over cases at the beginning of a shift.
• To secure the financial arrangements related to a breakdown according to warranty, soft products and financial routines, answer questions of customers and dealers regarding these topics.
• To elevate cases according to the escalation process.
• To use the acquired technical understanding to communicate with all parties in a correct and clear way.
• To participate actively in continuous improvement activities.
• To develop and maintain a proactive working relationship with all employees and customers of all Volvo Group companies.
• To take an active participation within the departmental team meetings (daily, monthly and Info sessions).
• To recognise the need to support the Organisations Strategic objectives through the companies PBP (Personal Business Plan).
• To be responsible for understanding the operational, strategies, objectives and KPI’s for the Uptime Solutions breakdown operation.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

Qualification & Job Experience:

• Matric / Grade 12.
• Previous experience in a Customer Service or fleet controller role.
• 1-2 years plus Fleet Controller Experience or servicer advisor experience.
• Commercial Vehicle experience.
• Customer and Personal Service.
• Clerical / Administration support.

Job Related Skills:

• Good command of English language.
• Strong organizational and time management skills.
• Team player.
• Service orientation.
• Critical Thinking.
• The ability to work on your own Initiative.
• Excellent verbal and written communication skills.
• A willingness to acknowledge and work with Volvo’s corporate values as defined in the ‘Volvo Way’.
• A proven ability to solve problems.
• Team player with an ability to communicate with people at all levels across the business.

Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary.

Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply.

Application Closing Date: 15 September 2026.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net‑zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.