Operations Controller - Johannesburg

Oxyon People Solutions; Johannesburg; Sur place; ZAR 350 000 - 500 000; Plein temps

Résumé du poste

Oxyon People Solutions is seeking an Operations Manager to ensure the smooth running of contracts in Johannesburg. The ideal candidate will manage recruitment processes, adhere to company policies, and cultivate strong client relationships.

Responsibilities include supervising hires, ensuring compliance with legislative requirements, submitting regular reports, and providing exceptional customer service. A relevant degree and impactful interpersonal skills are essential for this role.

Qualifications

• Proven experience in recruitment and operations management.
• Strong interpersonal skills and customer service orientation.
• Knowledge of HR policies and compliance matters.

Responsabilités

• Ensure smooth running of contracts on clients’ premises.
• Select and place candidates in compliance with company policies.
• Submit daily and weekly reports to GM Operations.

Connaissances

Recruitment

Client relationship management

HR policies and compliance

Customer service

Database management

Formation

Degree in Human Resources or related field

Description du poste

Main Purpose / Objective of the Position

To ensure the smooth running of the Company's contracts on the clients’ premises. Be actively involved with the start-up of new contracts and briefing sessions for existing contracts to ensure that the correct staff is supplied. Liaise with the Operations and/or GM Operations to ascertain client requirements. Ensure that daily debrief is attended and that all client related information and feedback is reported and logged.

Responsibilities

• Work in conjunction with the recruiter and/or operations managers to ensure that suitable candidates are recruited. Adhere to the stipulations of the relevant Company policies and procedures in respect of the recruitment of assignees. Ensure that legislative requirements in respect of the hiring of foreign nationals are adhered to.
• Select candidates for placement and/or overtime in a legal and ethical manner. Adhere to the stipulations of the Company's Code of Business Conduct and Stakeholder Engagement Policies. Ensure all candidates have their background & reference checks done. Ensure all assignees have their Criminal Checks done before commencing for duty.
• Ensure that the correct paperwork is signed and maintained for all assignees. Ensure that FTCs and Annexure As are updated/valid. Ensure Contracts are completed fully and handed in on time to load on to CZ.
• Ensure that assignee files and Contractor Zone files are kept up to date. All IDs, JDs, EEA1 forms, qualifications, contracts, disciplinaries and other documentation relating to assignees must be filed on Contractor Zone and in branch files. Ensure that the electronic blacklist is kept up to date on Contractor Zone.
• Ensure that all requirements as stipulated by the Company are adhered to, when submitting timesheets and supporting documents for payments. Timesheets must be checked to ensure that all indicated hours are correct, all totals are correct, assignees are linked to the correct rates and timesheets are signed by the client as required. Adhere to the payroll deadlines as stipulated. Ensure that leave applications are accurately checked prior to payroll and that all approvals and/or paperwork is in order.
• Submit reports to the GM Operations as and when required. Daily headcount report to be submitted by 09:00 am daily. Submit weekly/monthly reports to GM Operations as & when required. Ensure accuracy on reports.
• Assist the branch or operations managers with the management and issuing of PPE. Ensure that all assignees are allocated with the correct PPE.
• Assist the branch or operations managers with the management of End of Contracts. Ensure that assignees are issued with the applicable end of contract notice. Ensure that PPE and clock cards are returned. Co-ordinate UIF claim documents and issue to employees.
• Deliver exceptional customer service to assignees. Maintain the values of the Organisation in all interactions with assignees. Monitor, follow up and ensure resolution to all assignee queries within a 24-hour timeframe. Schedule training and medicals for assignees as required. Arrange transport for assignees as required. Ensure pay queries / general queries are dealt with and resolved immediately.
• Provide assistance and support to the branch or operations manager. Assist with the completion of IOD claim documentation. Co-ordinate and manage shift patterns site dependent. Ensure that assignees are using the pay slip app.
• Database of employees. Ensure you grow and maintain an active database of candidates for various categories on a daily basis.
• Deliver exceptional customer service to clients and in doing so achieve organic growth. Ensure that you build and maintain a strong relationship with all your clients in doing so grow existing business.
• Responsible for providing IR Support as and when required. Deal with all disciplinary transgressions and/or responsible to conduct hearings as Chairperson or Company representative. Assist in strikes/unprotected strikes with the necessary knowledge and in conjunction with the IR department and regional operations. Representative or witness in the CCMA is required from time to time.
• Working after hours: Ensure that you are on 24/7 standby should the need arise.