Operations Change & Delivery Specialist (Prescient Fund Services)

Prescient; Cape Town; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

Prescient Fund Services is seeking an Operations Change & Delivery Specialist to coordinate technology-driven changes within an Operations context. The role acts as the primary liaison between Operations and ICT, ensuring clear requirements, ownership and timelines across complex fund services projects.

Based in Cape Town, the role supports governance, status reporting and continuous improvement for a portfolio of operational, regulatory and technology initiatives within the PMO/ICT team.

Qualifications

• Extensive experience coordinating operations and ICT-related initiatives in a financial services setting.
• Ability to align operational priorities with technology deliveries across multiple stakeholders.
• Strong understanding of control environments, risk, and dependency management in regulated environments.

Responsibilities

• Maintain a complete register of Operations-related ICT projects and initiatives.
• Ensure status, ownership, priority, due date and blockers are current and visible to stakeholders.
• Coordinate Operations with ICT project teams to document and follow requirements, dependencies and timelines.
• Consolidate feedback from department heads into clear actions and decisions for project direction.
• Track deadlines, milestones, testing windows, approvals, rollout dates and owners.

Skills

Operational coordination

Stakeholder engagement

Change management

Project coordination

Regulated financial services

Job description

Operations Change & Delivery Specialist (Prescient Fund Services)

The role coordinates operational technology initiatives from requirement clarification through to development tracking, testing, rollout and post-implementation review.The individual is an Operations resource, not an ICT resource, and is accountable for ensuring operational priorities, stakeholder feedback, deadlines, risks and dependencies are clearly managed and visible throughout the project lifecycle. The role is to create one coordinated Operations voice for technology and development change: clear requirements, clear ownership, clear deadlines, clear feedback loops, and controlled rollouts.

DUTIES & RESPONSIBILITIES

• Maintain a complete and accurate register of Operations-related ICT projects, enhancements and development initiatives.
• Status, owner, priority, due date, blockers and next actions must be current and visible to relevant stakeholders.

Operations and ICT Interface Management

• Act as the primary Operations coordination point with ICT project teams. Ensure that operational priorities, requirements, dependencies and timelines are understood, documented and followed through.

Department Head Feedback and Stakeholder Alignment

• Obtain structured feedback from relevant department heads and operational stakeholders. Consolidate feedback into clear actions, decisions and escalations so that project direction remains aligned to operational needs.

Deadline, Milestone and Action Tracking

• Track deadlines, milestones, testing windows, approvals, rollout dates and action owners. Proactively elevate slippage, unresolved dependencies or decision delays before project delivery is materially impacted.

Business Requirements and Prioritisation Support

• Coordinate the gathering and clarification of business requirements. Ensure requirements are sufficiently clear, agreed by Operations, and prioritised before ICT development work proceeds.

Testing, Sign-off and Rollout Coordination

• Coordinate Operations involvement in user acceptance testing, release readiness, business sign-off, training/communications and controlled rollout into production.

Risk, Issue and Dependency Management

• Maintain visibility of operational risks, ICT dependencies, resource constraints, unresolved decisions and delivery blockers. Escalate matters with clear impact, proposed resolution and required decision.

Governance, Reporting and Continuous Improvement

• Prepare concise status reporting for management forums. Capture lessons learned after rollout and recommended improvements to the project/change process, control environment and stakeholder engagement model.

REQUIRED EXPERIENCE

• Extensive experience within a fund administration, investment operations, or fund services environment.
• Proven ability to operate at a senior level within an operations function, taking ownership of deliverables and driving outcomes through collaboration with multiple stakeholders and team members
• Strong understanding of investment operations processes, controls, and service delivery within a regulated financial services environment.
• Demonstrated ability to coordinate, prioritise, and oversee operational activities while maintaining a high standard of accuracy and client service.

Advantageous

• Previous experience in a similar operational leadership or specialist role within fund administration or asset servicing.
• Project management experience, including participation in operational enhancements,system implementations, process improvements, or client onboarding initiatives.
• Experience managing deliverables across teams and contributing to strategic operational projects.

Key Capability

• Ability to lead and deliver through others, influencing stakeholders and coordinating cross-functional teams to achieve business objectives.

KEY COMPETENCIES

• Strong understanding of fund administration operations and business process flows
• Project coordination and delivery tracking discipline
• Ability to operate across Operations and ICT without formal line authority
• Excellent stakeholder engagement and communication skills
• Structured work style, attention to detail and strong follow-through
• Ability to translate operational needs into clear requirements and actions
• Risk, issue and dependency management mindset
• Assertiveness, confidence and sound judgement when escalating matters
• Change management and rollout coordination capability

WHY THIS ROLE?

This is a compelling opportunity for an experienced project manager to join a dynamic and growing PMO/ICT team at Prescient Fund Services during a period of significant organisational expansion. With operations spanning Cape Town, Dublin, and Guernsey, and an active portfolio of operational, regulatory and technology projects in flight, the role offers genuine scope to make a tangible and visible impact - managing meaningful programmes, contributing to PMO practice development, and shaping how technology-driven change is delivered across a complex and evolving fund services environment. You will work within the PMO alongside a high-calibre ICT team of Business Analysts, Developers, System Architects and senior technology leaders, with real autonomy to drive outcomes as the organisation scales.