Onsite Events Registration Coordinator

Excellerate; Sandton; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Genuine on-site role

Career development

Job summary

CBRE Excellerate is seeking an Events Registration Coordinator to independently manage registration operations across multiple events, including attendee registration, housing, travel coordination, reporting, and onsite execution. You will develop timelines, maintain data integrity, support attendee communications, and collaborate with client teams to ensure seamless events.

The role requires onsite work at the Client Regional Office in Johannesburg, South Africa, with occasional travel and

Qualifications

• Bachelor’s degree from a four-year college or university is preferred.
• Excellent written communication skills with a strong command of grammar, spelling, and punctuation.
• Previous experience in customer service or email support role preferred.
• Ability to efficiently manage multiple email inquiries simultaneously while maintaining attention to detail.
• Demonstrated ability to communicate professionally and effectively in written and verbal interactions with attendees, clients, vendors and internal stakeholders, including the ability to manage difficult conversations in a constructive and solution-oriented manner.
• Empathetic and patient demeanor with a focus on providing exceptional attendee experiences.
• Proficiency in using email management tools and customer service software.
• Strong problem-solving skills and the ability to think critically under pressure.
• Flexibility to adapt to changing priorities and work effectively in a fast-paced environment.
• Previous experience in event management, registration, hospitality, or a related field a plus.

Responsibilities

• Maintains regular and reliable attendance, availability and responsiveness during agreed working hours, including attendance at scheduled meetings, training sessions and client engagements.
• Demonstrates flexibility in work schedules to support meetings, events, and collaboration across multiple global time zones, including occasional early morning or evening meetings outside of standard business hours.
• Follows established policies and procedures related to appearance, timeliness, safety, confidentiality, and client standards and values.
• Completes assigned work in a timely, accurate, and customer-focused manner while meeting established Service Level Agreements (SLAs).
• Maintains clear communication with manager and client teams, proactively raising issues, exceptions, or risks as needed.
• Participates in department meetings, training sessions, and other required activities, sharing experiences, challenges, and solutions that benefit the broader team.
• Maintains working knowledge of operating procedures, department resources, systems, and company operations.
• Uses Excel, Word, CVENT, and Event Management System software for maintaining accurate data and reporting and any systems as required by the client and CBRE Excellerate.
• Uses Concur and SAP to reconcile and allocate event-related charges in accordance with established guidelines and policies.
• Primarily responsible for event registration, while providing additional support to Africa Event Coordinators during quieter registration periods, including assistance with local office and offsite event logistics, planning, setup, and onsite execution.

Skills

Customer service mindset

Written communication

Multitasking

Problem-solving

Education

Bachelor's degree

Tools

Microsoft Office

Excel

Outlook

PowerPoint

CVENT

Event Management System

Concur

SAP

Email management tools

Job description

CBRE Excellerate is seeking an Events Registration Coordinator to independently manage registration operations across multiple events, including attendee registration, housing, travel coordination, reporting, and onsite execution. You will develop timelines, maintain data integrity, support attendee communications, and collaborate with client teams to ensure seamless events.

The role requires onsite work at the Client Regional Office in Johannesburg, South Africa, with occasional travel and