Onsite Desktop Engineer II - Endpoint & VIP Support

First Technology Pty Ltd; Sandton; On-site; ZAR 420,000 - 640,000; Full time

Job summary

First Technology Pty Ltd is seeking a senior IT professional to lead on-site end-user and endpoint support, coordinating with remote specialists. The role requires mentoring junior engineers, documenting SOPs, and ensuring SLA-driven incident resolution for multiple sites.

You will manage patching and compliance, oversee hardware and software environments, and work with vendors to keep systems secure and up-to-date. Strong communication is essential.

Qualifications

• Must have strong experience with Windows endpoints and Microsoft 365 desktop apps.
• Solid knowledge of Office 365 Suite and end-user support.
• Experience with hardware fundamentals and peripherals.
• Experience with Mimecast, EDR/AV tools, and AD on-premise.
• Proven ability to mentor and escalate technical issues within a team.

Responsibilities

• Act as onsite point of contact for IT enquiries and coordinate with remote specialists.
• Provide Level 1 troubleshooting for end-user and endpoint support onsite and remotely.
• Record incidents in Halo PSA, update notes, and drive SLA-compliant resolutions.
• Lead small projects, develop work instructions and SOPs for common tasks.
• Coordinate with vendors and manage day-to-day IT incident/logistics.
• Maintain asset registers and monitor endpoint health and patch management.
• Support cybersecurity officers with compliance checks and remediation.

Skills

Windows Endpoints

Office Suite

Office 365

Hardware Fundamentals

Mimecast

EDR/AV

AD On-Premise

Group Policy

Azure AD

Networking Basics

3rd-Party Apps

Education

Grade 12

A+ and N+

MS 365 Endpoint Administrator (Beneficial)

IT Degree/Diploma (Beneficial)

Tools

Halo PSA

N-able RMM

Job description

First Technology Pty Ltd is seeking a senior IT professional to lead on-site end-user and endpoint support, coordinating with remote specialists. The role requires mentoring junior engineers, documenting SOPs, and ensuring SLA-driven incident resolution for multiple sites.

You will manage patching and compliance, oversee hardware and software environments, and work with vendors to keep systems secure and up-to-date. Strong communication is essential.