Onsite Customer Solutions Specialist

Danzas Corporation; Midrand; On-site; ZAR 180,000 - 300,000; Full time

Job summary

DHL Johannesburg is seeking a Customer Solutions Agent to be the face of DHL at customer sites, delivering onsite operational support and excellent service. You will coordinate shipments, ensure compliance with standards, and act as the primary liaison between customers and DHL teams.

Join a global logistics leader focused on continuous improvement, customer satisfaction and career development in a dynamic onsite role. Expect collaborative culture and opportunities to grow with the business.

Qualifications

• Diploma in Logistics, Supply Chain, Business Administration.
• Minimum 2 years' experience in a customer service, logistics, courier, supply chain or operations environment.
• Strong communication, problem-solving, and relationship-building abilities.
• Proven experience in an onsite customer service or in-house operations environment.
• Knowledge of customs processes, import/export documentation and shipment processing.
• A valid driver's licence and access to a reliable vehicle would be advantageous.
• Willingness to travel occasionally to different customer sites when required.

Responsibilities

• Serve as the face of DHL at customer sites, providing onsite operational and customer support.
• Ensure shipments are collected and processed within agreed cut-off times.
• Verify airway bills, shipment coding, documentation and destination requirements.
• Coordinate Value Added Service (VAS) shipments and monitor priority shipments.
• Maintain strong customer relationships through regular engagement and timely communication.
• Escalate performance concerns and coordinate corrective actions with stakeholders.
• Prepare accurate operational reports and support system utilization improvements.

Skills

Communication skills

Problem solving

Relationship building

onsite operations experience

Education

Diploma in Logistics, Supply Chain, Business Administration

2 years' experience in customer service/logistics/operations

Job description

DHL Johannesburg is seeking a Customer Solutions Agent to be the face of DHL at customer sites, delivering onsite operational support and excellent service. You will coordinate shipments, ensure compliance with standards, and act as the primary liaison between customers and DHL teams.

Join a global logistics leader focused on continuous improvement, customer satisfaction and career development in a dynamic onsite role. Expect collaborative culture and opportunities to grow with the business.