Onboard Purser & Guest Services Leader

Placements24; Mtubatuba Local Municipality; On-site; ZAR 988,000 - 1,482,000; Full time

Benefits offered by this job

Accommodation onboard

Meals onboard

Travel benefits

Medical coverage

Career advancement

Job summary

Placements24 is sourcing a professional Cruise Ship Purser for a renowned international cruise line. The role requires supervising guest services, handling passenger billing, and coordinating onboard activities while ensuring guest satisfaction.

You will oversee financial transactions, lead a diverse team, and maintain calm, professional composure in a fast-paced maritime environment, with opportunities to travel and work onboard for extended periods.

Qualifications

• 3–5 years of experience in a supervisory or management role in hospitality, guest services, or hotel front office operations.

Responsibilities

• Oversee the daily administrative operations of the ship's passenger services department.
• Manage guest check-in and check-out procedures, ensuring a seamless experience.
• Handle all guest inquiries, requests, and complaints with professionalism and efficiency.
• Manage ship's accounts, including passenger billing, foreign currency exchange, and cashier functions.
• Coordinate onboard activities and events, liaising with various ship departments.
• Ensure compliance with maritime regulations and company policies.
• Supervise and train purser’s office staff, promoting a high level of service.
• Act as a liaison between passengers, crew, and ship's officers.
• Manage emergency procedures and assist guests during critical situations.
• Facilitate shore excursions and provide information about destinations like Richards Bay.

Skills

Fluent English

Customer service

Leadership

Communication

Problem-solving

Financial transactions

Job description

Placements24 is sourcing a professional Cruise Ship Purser for a renowned international cruise line. The role requires supervising guest services, handling passenger billing, and coordinating onboard activities while ensuring guest satisfaction.

You will oversee financial transactions, lead a diverse team, and maintain calm, professional composure in a fast-paced maritime environment, with opportunities to travel and work onboard for extended periods.