Buffet Steward - BECSEA

Princess Cruises; Cape Town; On-site; ZAR 201,000 - 268,000; Full time

Benefits offered by this job

Competitive salary package

Own cabin on board

Company-paid travel to ship

Onboard benefits

Learning and development opportunities

Global travel opportunities

Inclusive, dynamic work environment

Job summary

Princess Cruises is seeking a Buffet Steward to join our Restaurant department on a fixed term contract in South Africa. Based at Blue Ensign (South Africa), you will support the dining team with setup, service, and guest interaction to deliver a positive dining experience.

Ideal candidates have at least one year of fine dining experience, English fluency, and a passion for hospitality. This role offers an adventurous career with global travel opportunities aboard our ships.

Qualifications

• Minimum of one year fine dining experience as a Waiter and Jr. Waiter.
• Good knowledge of fine dining service standards and international cuisine; basic wine knowledge.
• Fluent in English, both verbal and written.
• Understanding of the fundamentals of guest service and the ability to provide outstanding service.
• Motivation to excel in all aspects of the role.
• Personable communicator with excellent social skills and a warm, friendly personality.
• Ability to consistently surprise and delight guests throughout the cruise experience.
• Commitment to establishing and maintaining courteous and professional working relationships in a diverse cultural environment.

Responsibilities

• Provides a positive dining experience for every guest by applying Brand and Service Excellence standards during food and beverage service.
• Ensures proper set-up and presentation of the assigned service area and restocks accordingly.
• Delivers food and beverages service promptly, answers questions about menu items, ingredients, and preparation.
• Ensures service procedures are followed during meal times, including clearing and cleaning tables.
• Aims to satisfy guests by promptly addressing requests, reporting issues, and following up to ensure guest satisfaction.

Skills

Fine dining experience

English fluency

Guest service focus

Communication skills

Professional demeanor

Adaptability

Team player

Cultural sensitivity

Job description

Buffet Steward - BECSEA

Department: Restaurant

Employment Type: Fixed Term Contract

Location: Blue Ensign (South Africa)

Reporting To: Asst Restaurant Manager

Description

As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.

We appreciate your patience as we carefully review each candidate.

Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.

An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.

As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Key Responsibilities

• Provides a positive dining experience for every guest by always applying the Brand and Service Excellence standards by courteously assisting guests during food and beverage service.
• Ensures proper set-up and presentation of the assigned service area and maintains and restocks the assigned service area in accordance with company standards.
• Delivers food and beverages service as requested, in a timely manner, in the correct order and answers questions about menu items, ingredients, and preparation.
• Ensures that service procedures are followed during meal times, including clearing and cleaning tables in accordance with brand standards.
• Demonstrates to each guest that their satisfaction is our top priority by promptly acknowledging every request, immediately reporting issues to management as appropriate, responding promptly and effectively to resolve any service request or concern, and following up to ensure guest satisfaction.

Skills, Knowledge & Expertise

• Minimum of one year fine dining experience as a Waiter and Jr. Waiter. Cruise ship experience in a similar role is preferred but not required. Alternatively, candidates must have experience in a large hotel/resort.
• Good knowledge of fine dining service standards and international cuisine. Basic knowledge of wine is also required.
• Fluent in English, both verbal and written.
• Understanding of the fundamentals of guest service and the ability and willingness to provide outstanding service to our guests.
• Motivation to excel in all aspects of the role.
• Personable communicator with excellent social skills and a warm, friendly and caring personality.
• Ability to consistently surprise and delight guests throughout their cruise experience.
• Commitment to establishing and maintaining courteous and professional working relationships in a diverse cultural environment.

Additional Information

This position involves regular physical activity, including standing for extended periods and lifting or moving heavy items in line with operational requirements.

Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:

• A competitive salary package.
• Your own comfortable double cabin - your private space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.

Join us and become part of a global team that’s passionate about delivering unforgettable experiences—both for our guests and for one another.