Cruise Ship Purser

Placements24; Mtubatuba Local Municipality; On-site; ZAR 988,000 - 1,482,000; Full time

Benefits offered by this job

Accommodation onboard

Meals onboard

Travel benefits

Medical coverage

Career advancement

Job summary

Placements24 is sourcing a professional Cruise Ship Purser for a renowned international cruise line. The role requires supervising guest services, handling passenger billing, and coordinating onboard activities while ensuring guest satisfaction.

You will oversee financial transactions, lead a diverse team, and maintain calm, professional composure in a fast-paced maritime environment, with opportunities to travel and work onboard for extended periods.

Qualifications

• 3–5 years of experience in a supervisory or management role in hospitality, guest services, or hotel front office operations.

Responsibilities

• Oversee the daily administrative operations of the ship's passenger services department.
• Manage guest check-in and check-out procedures, ensuring a seamless experience.
• Handle all guest inquiries, requests, and complaints with professionalism and efficiency.
• Manage ship's accounts, including passenger billing, foreign currency exchange, and cashier functions.
• Coordinate onboard activities and events, liaising with various ship departments.
• Ensure compliance with maritime regulations and company policies.
• Supervise and train purser’s office staff, promoting a high level of service.
• Act as a liaison between passengers, crew, and ship's officers.
• Manage emergency procedures and assist guests during critical situations.
• Facilitate shore excursions and provide information about destinations like Richards Bay.

Skills

Fluent English

Customer service

Leadership

Communication

Problem-solving

Financial transactions

Job description

About the Role Our client, a renowned international cruise line, is seeking a highly professional and customer-focused Cruise Ship Purser to join their fleet, operating routes that include calls at Richards Bay, KwaZulu-Natal. The Purser is a key member of the ship's management team, responsible for a wide range of administrative, guest relations, and financial duties. This dynamic role requires exceptional organizational skills, a polished demeanor, and the ability to manage diverse guest needs in a demanding, fast-paced maritime environment. This is an unparalleled opportunity to travel the world while managing critical shipboard operations.

Key Responsibilities

• Oversee the daily administrative operations of the ship's passenger services department.
• Manage guest check-in and check-out procedures, ensuring a seamless experience.
• Handle all guest inquiries, requests, and complaints with professionalism and efficiency.
• Manage ship's accounts, including passenger billing, foreign currency exchange, and cashier functions.
• Coordinate onboard activities and events, liaising with various ship departments.
• Ensure compliance with maritime regulations and company policies.
• Supervise and train purser’s office staff, promoting a high level of service.
• Act as a liaison between passengers, crew, and ship's officers.
• Manage emergency procedures and assist guests during critical situations.
• Facilitate shore excursions and provide information about destinations like Richards Bay.

Requirements

• Minimum of 3-5 years of experience in a supervisory or management role in hospitality, guest services, or hotel front office operations.
• Previous experience in a cruise ship environment is highly desirable.
• Excellent customer service, communication, and problem-solving skills.
• Proficiency in managing financial transactions and administrative systems.
• Ability to remain calm and effective under pressure, often in challenging situations.
• Strong leadership qualities and the ability to manage a diverse team.
• Fluent in English; proficiency in additional languages is a significant asset.
• Valid passport and ability to obtain necessary maritime certifications.
• Flexibility to work long hours and live onboard for extended periods, with rotations.
• Familiarity with operations in ports such as Richards Bay, KwaZulu-Natal is a plus.

Benefits

• Our client offers a competitive international salary, excellent accommodation and meals onboard, comprehensive travel benefits, medical coverage, and opportunities for career advancement within the global cruise industry.
• This role provides a unique lifestyle opportunity with extensive travel and the chance to experience diverse cultures.
• Contracts typically involve several months at sea followed by paid leave.
• The role requires you to be based on the cruise ship, with operational awareness of locations like Richards Bay.