Omni-Channel Ecommerce & Payments Project Lead

Datonomy Solutions (Pty) Ltd; South Africa; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Datonomy Solutions (Pty) Ltd is seeking a Digital and Ecommerce Project Manager to lead omni-channel delivery across customer journeys, payment services and fulfilment. You will coordinate stakeholders across business and technology teams to ensure successful releases with controlled risk.

Responsibilities include defining scope and acceptance criteria, aligning with product and operations, and driving go-live readiness with a focus on customer experience and revenue outcomes.

Qualifications

• Proven record of delivering digital or ecommerce projects with customer facing journeys.
• Experience coordinating omni-channel dependencies between digital platforms, stores, fulfilment or service.
• Practical payment related project delivery experience including integration, reconciliation, refunds or transaction exceptions.
• Strong project governance, planning, budget control and stakeholder management across business teams and suppliers.
• Experience with integration testing, release readiness and stabilisation in a live trading environment.

Responsibilities

• Own project scope, delivery plans, budgets, dependencies and reporting across assigned digital or ecommerce initiatives.
• Translate business objectives into agreed deliverables and acceptance criteria with product, digital and operational stakeholders.
• Coordinate web or app delivery with order management, inventory visibility, fulfilment, customer service and finance dependencies.
• Manage payment service provider or acquiring partner workstreams including checkout, refunds, reconciliation and failed payment handling.
• Coordinate solution delivery, integration testing, security review, user acceptance and operational readiness with accountable specialists.
• Plan release sequencing around trading activity, manage go live decisions and coordinate hypercare and incident escalation.
• Track benefits using agreed measures such as journey completion, payment success or fulfilment performance, and transfer ownership to the business.

Skills

Digital project delivery

Omni-channel coordination

Payments integration

Budget control

Stakeholder management

Release readiness

Job description

Datonomy Solutions (Pty) Ltd is seeking a Digital and Ecommerce Project Manager to lead omni-channel delivery across customer journeys, payment services and fulfilment. You will coordinate stakeholders across business and technology teams to ensure successful releases with controlled risk.

Responsibilities include defining scope and acceptance criteria, aligning with product and operations, and driving go-live readiness with a focus on customer experience and revenue outcomes.