OMF Branch Manager (Tongaat)

Old Mutual South Africa

Durban

On-site

ZAR 600,000 - 900,000

Full time

4 days ago

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Job summary

Old Mutual South Africa is seeking a results-driven manager to lead a team of client advisors. You will develop and execute relationship-management plans for existing accounts, identify decision-makers, and drive sales opportunities through referrals and campaigns.

You will also supervise operations, coach staff, and ensure customer focus across activities while delivering strong account management and cross-selling capabilities.

Qualifications

Develop and maintain relationships with prospective and existing clients.
Lead a small to medium-sized team of advisors to achieve local business goals.
Develop a customer relationship management plan for existing accounts.

Responsibilities

Lead a small to medium-sized team of advisors to develop relationships with clients.
Develop and implement a relationship management plan for existing accounts to identify decision-makers and influencers.
Identify potential customers through referrals, trade shows, and campaigns.
Present complex products with clear rationale and standard terms, involving senior colleagues when necessary.
Identify sales opportunities and drive campaigns to build new relationships.
Monitor team performance and provide coaching to improve results.
Provide operational support and supervise transactional activities.
Strengthen customer focus through internal communications and collaboration.
Deliver support for key accounts and respond to complex inquiries.
Track budgets and report variances to seniors.
Coach team members to develop their skills.

Skills

Relationship Management

Sales

Client Needs Assessments

Commercial Acumen

Consultative Selling

Customer Service

Upselling

Account Management

Education

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Job description

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Manages a small to medium-sized team of advisors to develop, maintain, and leverage relationships with prospective and existing clients to stimulate and manage demand for financial products and services.

Responsibilities

Leadership and Direction

Communicate the local action plan; explain how this relates to the function's strategy and action plan and to the broader organization's mission and vision; motivate people to achieve local business goals.

Customer Relationship Management / Account Management

Develop and implement a relationship management plan for existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Collect feedback from identified customers or customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.

Sell Customer Propositions

Use personal expertise to identify the complex standard products and/or services offered by the organization that meet the customer's needs, together with quantities and product configurations. Present these to the customer with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for concessions (e.g., price reduction) that gain the customer's agreement.

Sales Opportunities Creation

Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences.

Performance Management

Respond to personal objectives and use performance management systems to improve personal performance; or monitor the performance of the team, allocate work and review completion, take appropriate corrective action to ensure timeliness and quality, and contribute to formal individual performance management and appraisal.

Operations Management

Provide operational support services and sometimes act as first-line supervisor of a transactional operations area. Involves using existing systems and protocols.

Promoting Customer Focus

Assist with the development of internal communications and work collaboratively with colleagues to build strong external customer relationships and meet customer needs.

Key Account Management

Deliver specialized support and service for new and existing accounts in line with organizational policies and procedures. Respond to complex customer inquiries while helping senior colleagues manage and maintain customer relationships.

Customer Relationship Development / Prospecting

Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships. Act as first point of contact for customer queries and complaints and resolve them, referring complex issues to others and ensuring that the customer receives an appropriate response.

Budgeting

Track budgets and report variances to more senior colleagues.

Organizational Capability Building

Provide coaching to team members to develop their skills.

Skills

Building Trust, Change Management, Client Needs Assessments, Commercial Acumen, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Executing Plans, Identifying Customer Needs, Identifying Sales Opportunities, Sales Software, Strengthening Customer Relationships, Upselling

Competencies