OMF Branch Manager (Bellville)

Old Mutual Life Assurance Company (SA) Ltd (PFA); Cape Town; On-site; ZAR 700,000 - 1,200,000; Full time

Job summary

Old Mutual Life Assurance Company (SA) Ltd (PFA) is seeking a leader to guide a small to medium team of financial product advisors. You will develop relationships with prospective and existing clients, stimulate demand for products, and oversee service levels to ensure client satisfaction.

You will identify opportunities, present propositions, and collaborate with senior colleagues on concessions while maintaining standard terms.

Qualifications

• Experience in managing and developing advisor relationships within financial products and services.
• Ability to translate strategy into local plans and motivate a team to achieve business goals.
• Strong customer-facing skills with a track record in handling complex accounts.

Responsibilities

• Lead and direct a small to medium team of advisors.
• Develop and implement a customer relationship plan for existing accounts.
• Identify and build relationships with decision-makers and influencers in client organizations.
• Present and tailor customer propositions with standard commercial terms.
• Identify potential customers through referrals, events and networks.
• Monitor and manage team performance and objectives using formal processes.
• Provide operational support and supervise transactional activities.
• Foster internal communications and collaboration to meet customer needs.
• Deliver support for key accounts and handle complex inquiries with senior colleagues.
• Develop a customer contact plan for launches and campaigns; act as first point of contact for queries and complaints.
• Track budgets and report variances; coach team members to build capabilities.
• Build organizational capability by coaching staff.

Skills

Building Trust

Change Management

Client Needs Assessments

Commercial Acumen

Consultative Selling

Customer-Focused

Customer Service

Customer Understanding

Direct Selling

Executing Plans

Identifying Customer Needs

Identifying Sales Opportunities

Sales Software

Strengthening Customer Relationships

Upselling

Education

NQF Level 7 - Degree, Advanced Diploma or Postgraduate Certificate or equivalent

Job description

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Manages a small to medium-sized team of advisors to develop, maintain, and leverage relationships with prospective and existing clients to stimulate and manage demand for financial products and services.

Responsibilities

• Leadership and Direction Communicate the local action plan; explain how this relates to the function's strategy and action plan and to the broader organization's mission and vision; motivate people to achieve local business goals.
• Customer Relationship Management / Account Management Develop and implement a relationship management plan for existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Collect feedback from identified customers or customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.
• Sell Customer Propositions Use personal expertise to identify the complex standard products and/or services offered by the organization that meet the customer's needs, together with quantities and product configurations. Present these to the customer with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for concessions (e.g., price reduction) that gain the customer's agreement.
• Sales Opportunities Creation Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences.
• Performance Management Respond to personal objectives and use performance management systems to improve personal performance; or monitor the performance of the team, allocate work and review completion, take appropriate corrective action to ensure timeliness and quality, and contribute to formal individual performance management and appraisal.
• Operations Management Provide operational support services and sometimes act as first-line supervisor of a transactional operations area. Involves using existing systems and protocols.
• Promoting Customer Focus Assist with the development of internal communications and work collaboratively with colleagues to build strong external customer relationships and meet customer needs.
• Key Account Management Deliver specialized support and service for new and existing accounts in line with organizational policies and procedures. Respond to complex customer inquiries while helping senior colleagues manage and maintain customer relationships.
• Customer Relationship Development / Prospecting Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships. Act as first point of contact for customer queries and complaints and resolve them, referring complex issues to others and ensuring that the customer receives an appropriate response.
• Budgeting Track budgets and report variances to more senior colleagues.
• Organizational Capability Building Provide coaching to team members to develop their skills.

na

Skills

• Building Trust
• Change Management
• Client Needs Assessments
• Commercial Acumen
• Consultative Selling
• Customer-Focused
• Customer Service
• Customer Understanding
• Direct Selling
• Executing Plans
• Identifying Customer Needs
• Identifying Sales Opportunities
• Sales Software
• Strengthening Customer Relationships
• Upselling

Competencies

• Builds Networks
• Business Insight
• Collaborates
• Communicates Effectively
• Customer Focus
• Demonstrates Self-Awareness
• Develops Talent
• Drives Results

Education

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

10 November 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!