Office Co-ordinator

Herotel Telecoms (Pty) Ltd; Klerksdorp; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Exposure to a dynamic workplace

Internal academy

A friendly, team-driven environment

Group Risk Benefits

Medical Benefits

Health and Lifestyle Programmes

Job summary

Herotel Telecoms (Pty) Ltd is seeking an Office Coordinator in Klerksdorp Jouberton to manage day-to-day office operations while driving revenue through walk-in sales and local canvassing. You will be the first point of contact for customers and responsible for CRM logging, activations, and event support.

The role requires initiative, strong communication skills, and the ability to balance administrative duties with customer engagement in a dynamic environment.

Qualifications

• Grade 12 (Matric) or equivalent.
• Previous experience in a similar role.
• Proficiency in MS Office (Word, Excel, Outlook).
• Fluency in English and local language(s).
• Excellent communication and interpersonal skills.
• Well organised with the ability to manage multiple tasks and priorities.
• Ability to take initiative and work independently.
• Reliable, punctual and well presented.
• Driver's license is an advantage.

Responsibilities

• Meet and exceed monthly revenue target through walk in sales, community engagement and local canvassing.
• Generate leads, follow up promptly and log all sales activity accurately in the CRM.
• Support activations, flyer drops and local sales events as directed by your Commercial Manager.
• Take ownership of the day to day running of the office, including consumables, cleaning supplies and kitchen stock.
• Log and follow up on repairs and maintenance requirements through to resolution.
• Keep the office and reception area clean, neat and well presented at all times.
• Book boardrooms and meeting rooms as required.
• Serve as the first point of contact for walk in customers, greeting visitors professionally.
• Assist customers with account queries, first time issue resolution, payment assistance and sales sign ups.
• Escalate unresolved issues promptly and follow up to ensure resolution is completed.
• Answer and direct incoming calls professionally, taking and passing on messages accurately.

Skills

Customer service

Communication

Time management

Initiative

Independent work

Multitasking

Punctuality

Fluency in English

Education

Grade 12

Tools

MS Office

Job description

Are you an organised, customer focused professional who takes pride in keeping an office running smoothly? Join our Commercial team as an Office Coordinator in Klerksdorp Jouberton, where you'll manage the day to day running of the office while also driving sales and revenue as the first point of contact for walk in customers.

This role is perfect for someone who takes initiative without being asked, enjoys engaging with people, and is just as comfortable closing a sale as they are keeping the office stocked, tidy and running like clockwork.

What you'll do:

• Meet and exceed your monthly revenue target through walk in sales, community engagement and local canvassing
• Generate leads, follow up promptly and log all sales activity accurately in the CRM
• Support activations, flyer drops and local sales events as directed by your Commercial Manager
• Take ownership of the day to day running of the office, including consumables, cleaning supplies and kitchen stock
• Log and follow up on repairs and maintenance requirements through to resolution
• Keep the office and reception area clean, neat and well presented at all times
• Book boardrooms and meeting rooms as required
• Serve as the first point of contact for walk in customers, greeting visitors professionally
• Assist customers with account queries, first time issue resolution, payment assistance and sales sign ups
• Escalate unresolved issues promptly and follow up to ensure resolution is completed
• Answer and direct incoming calls professionally, taking and passing on messages accurately

What you'll need:

• Grade 12 (Matric) or equivalent
• Previous experience in a similar role
• Proficiency in MS Office (Word, Excel, Outlook)
• Fluency in English and the relevant local language(s) of the area
• Excellent communication and interpersonal skills, comfortable engaging with customers and staff at all levels
• Well organised with the ability to manage multiple tasks and priorities at once
• Ability to take initiative without being asked and to work independently with minimal supervision
• Attention to detail and accuracy in all administrative work
• Reliable, punctual and well presented
• Driver's license is an advantage

What we offer

• Exposure to a dynamic workplace
• A chance to grow your skills through our internal academy
• A friendly, team-driven environment
• Group Risk Benefits
• Medical Benefits
• Health and Lifestyle Programmes

Important Disclaimer

• Please ensure that the information you provide in your application is true, accurate, and correct.
• Preference will be given to candidates from Designated Groups, as defined by the Employment Equity Act and in line with Herotel's Employment Equity Plan.
• By submitting an application, you consent to the processing of your personal information in accordance with POPIA for recruitment purposes. For more details on how we handle personal information, please refer to our Privacy Policy on our website.
• If you do not hear from us within 14 days, please consider your application unsuccessful.