O2C Senior Clerk (Debtors)

Communicate Finance; Wes-Kaap; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Communicate Finance is seeking an experienced Accounts Receivable/Order-to-Cash professional to manage customer accounts, drive collections, and ensure accurate reconciliations. You will work with internal and external stakeholders to keep balances within terms and highlight risks to cash flow.

Responsibilities include querying resolutions, debtor reporting, and supporting month-end close. 5–10 years in related roles and strong Excel skills are essential.

Qualifications

• 5-10 years' experience in Order-to-Cash, Accounts Receivable, Credit Control, or Debtors roles.
• Experience in collections and customer account management.
• Excellent reconciliation and problem-solving skills.
• Strong Excel and systems experience.
• Ability to communicate confidently with stakeholders at all levels.

Responsibilities

• Manage customer accounts and outstanding debtor balances.
• Drive collections and ensure payments are received within agreed terms.
• Investigate and resolve account, invoice, and payment queries.
• Allocate and reconcile customer payments accurately.
• Prepare debtor reconciliations and ageing reports.
• Monitor account risk and escalate concerns where necessary.
• Support month-end accounts receivable reporting activities.
• Build strong relationships with customers and internal stakeholders.
• Ensure compliance with company policies and financial controls.
• Assist with cash flow management through effective collections practices.

Skills

Customer accounts management

Debt collection

Query resolution

Accounts reconciliation

Cash allocation

Debt ageing reporting

Stakeholder management

Excel proficiency

Systems experience

Attention to detail

Education

Matric

Tools

Excel

ERP systems

Job description

Job Description

The successful candidate will be responsible for managing customer accounts, collections, cash allocation, reconciliations, and query resolution. Working closely with both internal and external stakeholders, you will ensure that outstanding amounts are collected within agreed terms, account balances are accurate, and risks are identified and managed proactively. The role requires strong attention to detail, excellent communication skills, and the ability to work under pressure while maintaining a customer-focused approach.

Skills & Experience

• Manage customer accounts and outstanding debtors balances
• Drive collections and ensure payments are received within agreed terms
• Investigate and resolve account, invoice, and payment queries
• Allocate and reconcile customer payments accurately
• Prepare debtor reconciliations and ageing reports
• Monitor account risk and escalates concerns where necessary
• Support month-end accounts receivable reporting activities
• Build strong relationships with customers and internal stakeholders
• Ensure compliance with company policies and financial controls
• Assist with cash flow management through effective collections practicesSupport audit requirements and reporting requests
• 5-10 years' experience within an Order-to-Cash, Accounts Receivable, Credit Control, or Debtors role
• Strong collections and customer account management experience
• Excellent reconciliation and problem-solving skills
• Strong Excel and systems experience
• Ability to communicate confidently with stakeholders at all levels
• Strong attention to detail and ability to manage deadlines
• Previous Shared Services experience advantageous

Qualification

• Matric essential