NOC Network Support Engineer L1

NTT America, Inc.; Johannesburg; Hybrid; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Hybrid Working

Global IT exposure

Job summary

NTT DATA invites applicants for an entry-level NOC Network Support Engineer to work under supervision and support the company’s global network infrastructure.

In this role, you will assist with configuring devices, monitoring performance, and troubleshooting issues, collaborating with senior engineers and cross-functional teams to deploy upgrades and improvements.

Qualifications

• Basic understanding of networking concepts and topologies.
• Familiarity with routers, switches, firewalls, and access points.
• Proficiency in basic network configuration and troubleshooting.
• Strong problem-solving skills and attention to detail.
• Effective communication to collaborate with team members.

Responsibilities

• Assist in configuring and maintaining network devices (routers, switches, firewalls).
• Support network configurations to align with best practices.
• Monitor performance, availability and security with the network team.
• Help resolve network incidents and issues to minimize downtime.
• Create and update technical documentation and diagrams.

Skills

Basic networking concepts

Router/ Switch/ Firewall knowledge

Troubleshooting

Team collaboration

Willingness to learn

Effective communication

Education

Information Technology certificate or diploma

CCNA or higher certification

CompTIA Network+ (beneficial)

Tools

Cisco IOS

Juniper Junos

Wireshark

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The NOC Network Support Engineer is an entry level subject matter expert, responsible for working under supervision and playing a vital role in supporting and maintaining company network infrastructure.

This role works closely with Senior Network Engineers and cross-functional teams, assisting in designing, implementing, and troubleshooting network solutions to ensure efficient and reliable communication.

Key responsibilities:

• Assists in configuring and maintaining network devices, including routers, switches, firewalls, and access points.
• Supports with ensuring that network configurations are accurate and aligned with best practices.
• Collaborates with the network team to monitor network performance, availability, and security.
• Helps identify and address network-related issues to minimize downtime and disruptions.
• Responds to and assists in resolving network incidents and problems.
• Supports with troubleshooting connectivity issues, performance bottlenecks, and other network-related challenges.
• Supports with creating and updating technical documentation, including network diagrams, configurations, and procedures.
• Collaborates with the security team to implement network security measures, such as firewalls, intrusion detection systems, and access controls, to protect the organization's assets and data.
• Assists in planning and implementing network upgrades and improvements.
• Collaborates with senior engineers to deploy patches, updates, and new technologies.
• Works closely with other IT teams, including systems administrators, application developers, and support teams, to provide integrated solutions and support the overall IT environment.
• Coordinates with vendors for hardware and software procurement, support, and troubleshooting.
• Engages in continuous learning to expand technical skills and knowledge in networking.
• Seeks opportunities for training and certifications to enhance proficiency.
• Participates in network-related projects, such as network expansions, migrations, and implementations.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Basic understanding of networking concepts, protocols, and topologies.
• Familiarity with network devices such as routers, switches, firewalls, and access points.
• Proficiency in basic network configuration and troubleshooting.
• Strong problem-solving skills and attention to detail.
• Effective communication skills to collaborate with team members and stakeholders.
• Eagerness to learn and adapt to new networking technologies and concepts.
• Ability to work in a collaborative team environment.

Academic qualifications and certifications:

• Information Technology certificate, Diploma or relevant IT certification.
• Relevant certifications such as CompTIA Network+, Cisco Certified Network Associate (CCNA), or Juniper Networks Certified Associate (JNCIA) are beneficial.
• CCNA (Being non-negotiable)

Required experience:

• 2+ years of experience working in a networking environment preferably within a global IT organization.
• 2+ years, basic experience with network security.
• 2+ years of WAN and LAN experience.
• 2+ years of experience in wireless equipment, protocols, standards, and wireless LAN design.

Workplace type:

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.