Networking Managed Services Engineer (L2)

NTT Ltd.; Cape Town; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Hybrid Working

Job summary

NTT DATA is seeking a Networking Managed Services Engineer (L2) in Cape Town to join our team and support client IT infrastructure. You’ll monitor, investigate, and resolve incidents, provide second-line support, and work closely with clients and internal teams to restore services per SLAs.

You’ll participate in change management, CAB processes, and automation initiatives with our CoE, while coaching L1 staff and contributing to project work.

Qualifications

• Assist in implementing IT security measures.
• Working knowledge of Ansible and Python.
• Working knowledge of Cisco and Aruba switching technologies.
• Knowledge of enterprise wi-fi technologies (Cisco/Aruba/Meraki).
• Understand firewalls and other network tools.
• Provide system documentation and diagrams.
• Implement change management procedures for system architecture changes.
• Document network areas to develop network diagrams.
• Evaluate current IT resources and develop security policies.
• Ensure systems and networks are secure and operational.
• Experience with SD-WAN technologies and Fortigate.
• Identify and investigate risk and vulnerability issues.

Responsibilities

• Review client requests and tickets to resolve incidents of medium complexity.
• Act as second-line support and escalate when needed.
• Collaborate with CoE and automation teams to optimize tasks.
• Coach Service desk and L1 teams in technical and behavioural skills.
• Participate in CAB processes for changes and document outcomes.
• Contribute to change management and audit incident tickets for quality.
• Develop trend analysis and identify automation opportunities.

Skills

Customer service

Independent work

CAB processes

Linux

Shell scripting

Network troubleshooting

Incident management

Education

Diploma/degree in IT/Computing

Tools

Ansible

Python

Cisco

Aruba

Meraki

Fortigate

SD-WAN

Linux / Shell

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Networking Managed Services Engineer (L2) at NTT DATA, you’ll take on a developing engineering role where your main goal is to ensure our clients’ IT infrastructure and systems remain operational. You’ll achieve this by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You’ll work closely with our clients and internal teams to ensure that services are restored swiftly, in line with our service level agreements (SLAs).

Your day will revolve around reviewing client requests and tickets, applying your technical expertise to resolve them efficiently and effectively. You’ll be the go‑to person for second‑line support, handling incidents and requests of medium complexity. In addition to your daily tasks, you’ll have opportunities to contribute to exciting project work from time to time.

You’ll proactively monitor work queues, execute operational tasks, and update tickets with the actions you’ve taken. Identifying, analysing, and logging issues before they escalation will be a key part of your role. You’ll communicate with other teams and clients to provide support and ensure that changes are executed with clear risk identification and mitigation plans.

As part of the shift handover process, you’ll highlight key tickets and upcoming critical tasks for the next shift. When needed, you’ll elevate tickets to ensure the right focus from our Centres of Excellence (CoE) and other teams. Collaborating with our automation teams, you’ll work on optimizing efforts and automating routine tasks, all while coaching our Service desk and L1 teams in both technical and behavioural skills.

You’ll also establish monitoring for client infrastructure, leading and managing initial client escalations for operational issues. Contributing to the change management process, you’ll log change requests, execute approved maintenance activities, and audit incident and request tickets for quality. Your insights will drive trend analysis reports, identifying tasks suitable for automation to reduce tickets and optimize efforts. You might also support disaster recovery functions and other related tasks as needed.

Requirements:

• Assist in the implementation of IT security measures.

• Working knowledge of Ansible and Python.

• Working knowledge of Cisco and Aruba switching technologies.

• Working knowledge of enterprise wi-fi technologies (at least one of the following is essential – Cisco, Aruba, Meraki).

• Understand firewalls and other network tools.

• Provide system documentation and diagrams.

• Implement change management procedures for system architecture changes.

• Document network areas to develop network diagrams.

• Evaluate current IT resources and develop security policies.

• Ensure systems and networks are secure and operational.

• Practical experience and understanding of SD-WAN technologies, Fortigate, Cisco, Meraki.

• Identify and investigate risk and vulnerability issues.

• Assist in developing and maintaining standards and procedures.

• Conduct security investigations and audits.

• Review client network policies and recommend changes.

• Experience with deploying network systems.

• Basic understanding of security principles and design.

• Excellent customer service skills.

• Ability to work independently with minimal supervision.

• Participate in CAB processes for changes.

• Familiarity with Linux environment and shell scripting.

• Security administration on switches and routers.

• Prepare monthly work status reports and update technology-specific documents.

• Assist in designing and implementing network infrastructure.

• Basic Cisco device management skills.

• Installing, configuring, and troubleshooting networking equipment.

• Knowledge of Layer-2 switching, VLANs, and access lists.

• Basic understanding of routing protocols: OSPF, EIGRP.

• Understanding of OSI Model, TCP/IP protocol suite.

• IP addressing and subnetting, routing concepts.

• Switch configuration and VLAN setup.

• Implement SNMP on devices for network management.

• Implement traffic filters using access lists and route maps.

• Perform troubleshooting between sites.

• Basic knowledge of enterprise-level network design and implementation.

Advantageous Skills:

• Working knowledge of CISO SDWAN.

• Working knowledge of enterprise monitoring tools (NetScout, LogicMonitor, Prometheus, Grafana).

• Knowledge of incident management systems.

• Experience with managed services.

• Familiarity with ticketing tools (Service Now, 4Me/Xurrent).

• Working knowledge of Infoblox.

• Working Knowledge of SD-WAN.

• Knowledge of Cisco and Fortinet support processes.

Academic Qualifications:

• Diploma, degree, or relevant qualification in IT/Computing (or equivalent work experience).

IT Qualifications:

• NETSCOUT Enterprise nGeniusONE Core - Advantageous

• Experience with network security and incident response preferred.

• CCNA Enterprise - Essential

• CCNP Enterprise - Advantageous.

• Cisco DevNet Associate - Advantageous

• FortiNet NSE4 or Implementing Cisco SD-WAN Solutions (ENSDWI) - Essential

• ITILv4 or relevant ITIL certification (Foundation Level)

• Certified Wireless Network Professional (CWNP) - Advantageous

• Certified Wireless Network Expert (CWNE) – Advantageous

• CWNA or CWNP - Advantageous

Workplace type:

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start‑up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.