Networking Managed Services Engineer (L2)

NTT DATA, Inc.; Cape Town; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid working

Job summary

NTT DATA is seeking a Networking Managed Services Engineer (L2) in Cape Town to monitor, diagnose and resolve incidents, keeping client IT infrastructure operational and compliant with SLAs. You will handle second‑line incidents, review tickets, and collaborate with clients and internal teams, while contributing to projects and coaching L1 staff.

A hybrid work model applies, with an emphasis on proactive monitoring, documentation, and automation with the CoE to improve service delivery and

Qualifications

• Diploma, degree, or relevant IT qualification.
• Experience deploying network systems and strong knowledge of Cisco/SD-WAN.
• Familiar with monitoring tools and incident management.
• Ability to implement changes and document network architectures.
• Solid understanding of OSI model, TCP/IP, routing concepts.

Responsibilities

• Review client requests and tickets to resolve incidents and problems.
• Provide second-line networking support and escalate as needed.
• Collaborate with CoE and automation teams to optimize tasks.
• Establish monitoring and participate in change management processes.
• Assist in disaster recovery planning and documenting changes.

Skills

Ansible

Python

Cisco

Aruba switching

Meraki WLAN

Firewalls

Linux shell scripting

Change management

OSPF/EIGRP

TCP/IP basics

Education

Diploma, degree, or relevant IT qualification

Tools

NetScout

LogicMonitor

Prometheus

Grafana

Infoblox

ServiceNow

4Me/Xurrent

SNMP

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Networking Managed Services Engineer (L2) at NTT DATA, you'll take on a developing engineering role where your main goal is to ensure our clients' IT infrastructure and systems remain operational. You'll achieve this by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll work closely with our clients and internal teams to ensure that services are restored swiftly, in line with our service level agreements (SLAs).

Your day will revolve around reviewing client requests and tickets, applying your technical expertise to resolve them efficiently and effectively. You'll be the go-to person for second-line support, handling incidents and requests of medium complexity. In addition to your daily tasks, you'll have opportunities to contribute to exciting project work from time to time.

You’ll proactively monitor work queues, execute operational tasks, and update tickets with the actions you've taken. Identifying, analysing, and logging issues before they escalation will be a key part of your role. You'll communicate with other teams and clients to provide support and ensure that changes are executed with clear risk identification and mitigation plans.

As part of the shift handover process, you'll highlight key tickets and upcoming critical tasks for the next shift. When needed, you'll elevate tickets to ensure the right focus from our Centres of Excellence (CoE) and other teams. Collaborating with our automation teams, you'll work on optimizing efforts and automating routine tasks, all while coaching our Service desk and L1 teams in both technical and behavioural skills.

You’ll also establish monitoring for client infrastructure, leading and managing initial client escalations for operational issues. Contributing to the change management process, you'll log change requests, execute approved maintenance activities, and audit incident and request tickets for quality. Your insights will drive trend analysis reports, identifying tasks suitable for automation to reduce tickets and optimize efforts. You might also support disaster recovery functions and other related tasks as needed.

Requirements:

• Assist in the implementation of IT security measures.
• Working knowledge of Ansible and Python.
• Working knowledge of Cisco and Aruba switching technologies.
• Working knowledge of enterprise wi-fi technologies (at least one of the following is essential – Cisco, Aruba, Meraki).
• Understand firewalls and other network tools.
• Provide system documentation and diagrams.
• Implement change management procedures for system architecture changes.
• Document network areas to develop network diagrams.
• Evaluate current IT resources and develop security policies.
• Ensure systems and networks are secure and operational.
• Practical experience and understanding of SD-WAN technologies, Fortigate, Cisco, Meraki.
• Identify and investigate risk and vulnerability issues.
• Assist in developing and maintaining standards and procedures.
• Conduct security investigations and audits.
• Review client network policies and recommend changes.
• Experience with deploying network systems.
• Basic understanding of security principles and design.
• Excellent customer service skills.
• Ability to work independently with minimal supervision.
• Participate in CAB processes for changes.
• Familiarity with Linux environment and shell scripting.
• Security administration on switches and routers.
• Prepare monthly work status reports and update technology-specific documents.
• Assist in designing and implementing network infrastructure.
• Basic Cisco device management skills.
• Installing, configuring, and troubleshooting networking equipment.
• Knowledge of Layer-2 switching, VLANs, and access lists.
• Basic understanding of routing protocols: OSPF, EIGRP.
• Understanding of OSI Model, TCP/IP protocol suite.
• IP addressing and subnetting, routing concepts.
• Switch configuration and VLAN setup.
• Implement SNMP on devices for network management.
• Implement traffic filters using access lists and route maps.
• Perform troubleshooting between sites.
• Basic knowledge of enterprise-level network design and implementation.

Advantageous Skills:

• Working knowledge of CISO SDWAN.
• Working knowledge of enterprise monitoring tools (NetScout, LogicMonitor, Prometheus, Grafana).
• Knowledge of incident management systems.
• Experience with managed services.
• Familiarity with ticketing tools (Service Now, 4Me/Xurrent).
• Working knowledge of Infoblox.
• Working Knowledge of SD-WAN.
• Knowledge of Cisco and Fortinet support processes.

Academic Qualifications:

• Diploma, degree, or relevant qualification in IT/Computing (or equivalent work experience).

IT Qualifications:

• NETSCOUT Enterprise nGeniusONE Core - Advantageous
• Experience with network security and incident response preferred.
• CCNA Enterprise - Essential
• CCNP Enterprise - Advantageous.
• Cisco DevNet Associate - Advantageous
• FortiNet NSE4 or Implementing Cisco SD-WAN Solutions (ENSDWI) - Essential
• ITILv4 or relevant ITIL certification (Foundation Level)
• Certified Wireless Network Professional (CWNP) - Advantageous
• Certified Wireless Network Expert (CWNE) – Advantageous
• CWNA or CWNP - Advantageous

Workplace type:

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.