Night-Shift Support Engineer — Commercial Lending Tech

Absa Ins & Fin Advise(Pty; Sandton; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Absa invites applications for a Support Engineer within the Commercial Lending Technology team in South Africa. The role focuses on overnight operational and technical support across the Commercial Lending technology estate, monitoring batch processing, incidents, and service quality.

Responsibilities include incident management, root cause analysis, and coordinating with internal teams and vendors. Knowledge of AWS is advantageous as the estate migrates to the cloud.

Qualifications

• 4+ years' experience in Application Support, Production Support, Site Reliability Engineering, Technical Support, or Operations Engineering.
• Experience supporting production applications.
• Experience monitoring overnight/batch processing environments.
• Practical Linux administration experience.
• Experience with Linux Bash scripting.
• Strong SQL and relational database knowledge.
• Experience performing log analysis and technical troubleshooting.
• Experience supporting server patching, maintenance and production releases.
• Experience in highly integrated enterprise application environments.

Responsibilities

• Provide overnight operational support across Commercial Lending applications and services.
• Monitor critical batch processing, interfaces, system health, and supporting infrastructure.
• Investigate and resolve production incidents and service disruptions.
• Perform log analysis and technical troubleshooting to identify root causes and restore services.
• Escalate complex issues to the appropriate technical teams and vendors.
• Support server patching, maintenance, upgrades, and production releases.
• Assist with Linux administration activities, system monitoring, and storage management.

Skills

Linux Bash scripting

SQL

Incident management

Production support

Monitoring & alerting

Root cause analysis

AWS (advantageous)

Git (advantageous)

Tools

Linux

Bash

Relational databases

Job description

Absa invites applications for a Support Engineer within the Commercial Lending Technology team in South Africa. The role focuses on overnight operational and technical support across the Commercial Lending technology estate, monitoring batch processing, incidents, and service quality.

Responsibilities include incident management, root cause analysis, and coordinating with internal teams and vendors. Knowledge of AWS is advantageous as the estate migrates to the cloud.