Cross Technology Managed Services Engineer (L3)

NTT Limited; Gqeberha; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Hybrid working

Job summary

NTT DATA is seeking a Cross Technology Managed Services Engineer (L3) to deliver operational excellence across multiple technology domains in managed services environments. The role requires strong expertise in public cloud, cloud networking and cloud security, with leadership across hybrid and multi-cloud environments.

You will escalate complex incidents, drive automation, and contribute to design and continual improvements while guiding customers and internal teams through transitions to

Qualifications

• Senior technical specialist with strong infra/cloud expertise.
• Experience across hybrid and multi-cloud environments.
• Proactive service optimisation and incident resolution.
• Ability to lead root cause analysis and documentation.

Responsibilities

• Manage, maintain, and optimise Azure, AWS and/or GCP environments.
• Administer and troubleshoot: VNETs, VPCs, VPNs, firewalls and security appliances.
• Act as L3 escalation point for incidents and complex issues.
• Develop automation and standardisation opportunities.
• Produce technical documentation and operational procedures.

Skills

Public Cloud

Azure

AWS

GCP

Networking

Security

Zero Trust

IAM & RBAC

Windows Server

Linux Admin

PowerShell

Automation

Education

Microsoft AZ-104

AZ-305

AZ-700

AZ-500

SC-100

Tools

Azure AD

Terraform

Ansible

Powershell

CloudWatch

Job description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

Role Overview

The Cross Technology Managed Services Engineer (L3) is a senior technical specialist responsible for delivering operational excellence across multiple technology domains within managed services environments. The role requires a strong foundation in core infrastructure technologies, including operating systems, Active Directory, identity and messaging services, with primary expertise in public cloud platforms, cloud networking, and cloud security. This position provides advanced technical support, complex incident resolution, proactive service optimisation, and technical leadership across hybrid and multi-cloud customer environments. The engineer acts as an escalation point for lower-tier engineers and contributes to the design, automation, and continuous improvement of managed services operations.

Key Responsibilities

Public Cloud Operations

• Manage, maintain, and optimise Azure, AWS and/or GCP environments.
• Support cloud-native networking, identity, security, and governance services.
• Implement and maintain cloud security controls, policies, and best practices.
• Monitor cloud platform performance, availability, and cost optimisation initiatives.
• Support cloud migration, modernisation, and transformation projects.

Cloud Networking & Security

• Administer and troubleshoot: Virtual Networks (VNETs) AWS VPCs Routing and segmentation VPN connectivity ExpressRoute / Direct Connect Load balancing DNS services Firewalls and security appliances.
• Implement and manage: Zero Trust principles Network Security Groups Web Application Firewalls Cloud security services Identity-based access controls.

Service Operations

• Act as L3 escalation point for critical incidents and complex technical issues.
• Lead root cause analysis and problem management activities.
• Deliver proactive maintenance and service improvement initiatives.
• Develop automation and standardisation opportunities.
• Produce and maintain technical documentation and operational procedures.

Customer Engagement

• Provide technical guidance to clients and internal teams.
• Participate in service reviews and technical governance discussions.
• Support project teams during implementations and transitions into support.
• Contribute technical expertise during solution planning and design discussions.

Required Technical Skills

• Public Cloud Microsoft Azure (preferred)
• SC700 Amazon Web Services (advantageous)Cloud Networking VNET / VPC Design Routing and Switching VPN Technologies SD-WAN ExpressRoute / Direct Connect DNS and Load Balancing Cloud Firewalls Cloud Security Microsoft Defender Suite Microsoft Sentinel Security Center / Defender for Cloud IAM and RBAC Conditional Access Zero Trust Architecture Security Monitoring and Compliance Infrastructure Windows Server Linux Administration PowerShell Infrastructure Automation Experience

Preferred Certifications

• Microsoft AZ-104 Microsoft Azure Administrator
• AZ-305 Azure Solutions Architect Expert
• AZ-700 Azure Network Engineer Associate
• AZ-500 Azure Security Engineer Associate
• SC-100 Cybersecurity Architect Expert (advantageous)

Success Profile

The successful candidate will be a highly versatile infrastructure and cloud engineer who combines deep technical expertise in public cloud, networking, and security with broad cross-technology knowledge spanning operating systems, identity, and messaging platforms. They will demonstrate strong problem-solving capability, customer focus, operational excellence, and a commitment to continuous improvement.

Workplace type

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.

We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society? Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future. You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!