Network Technician

ICTEngage; Johannesburg; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A network services provider in Johannesburg seeks a skilled Network Technician to support communications and infrastructure services. Responsibilities include installing and maintaining networks, assisting with voice systems, and ensuring security and performance. Applicants should have over 3 years of networking experience and must have certifications such as CCNA. Valid driver’s license is required for client-site work.

Qualifications

• 3+ years in network support or field engineering roles.
• Valid driver’s license for client-site deployments.

Responsibilities

• Install, configure, and maintain network hardware.
• Provide onsite and remote support for ISP services.
• Implement and support voice systems.
• Enforce security through firewall setups.
• Integrate cloud connectivity into hybrid networks.
• Monitor and resolve network issues.
• Perform preventative maintenance and upgrades.
• Provide customer support and configuration documentation.
• Assist with network infrastructure projects.
• Travel to client sites for installations and troubleshooting.

Skills

Cisco/Aruba/HPE switches & routers

Next-gen firewalls

MPLS

SD-WAN

VPNs

Wi-Fi access point deployment

SIP trunking solutions

IP-PBX systems

Cloud networking (Azure, AWS)

NOC monitoring tools

Troubleshooting skills

Customer communication skills

Education

CCNA or equivalent

NFPA

3CX Engineer

Azure Networking

Sophos/Trend Micro/SentinelOne

Job description

Overview

As a Network Technician, you will be responsible for supporting the organisation’s communications and infrastructure services. You will install, configure, monitor, and support client networks - spanning fibre, wireless, MPLS, SD-WAN, firewalls, VoIP, and cloud integration, ensuring uptime, security, and performance meet high standards.

South African Citizen based applications only

Key Responsibilities

• Install, configure, and maintain network hardware: routers, switches, firewalls, access points.
• Provide onsite and remote support for ISP services: Fibre, Microwave, SD-WAN, MPLS, and mobile internet.
• Implement and support voice systems: SIP trunking, IP-PBX (3CX, Microsoft Teams telephony).
• Enforce security through firewall setup and coordination with managed cybersecurity tools.
• Integrate cloud connectivity (Azure, AWS, Private Cloud) into hybrid network environments.
• Monitor and resolve network issues using NOC and monitoring tools.
• Perform preventative maintenance, firmware upgrades, and patching.
• Provide customer support, configuration documentation, and escalate incidents per SLA.
• Assist with the design and implementation of network infrastructure projects.
• Travel to client sites to support physical installations and troubleshooting.

Requirements

• 3+ years in network support or field engineering roles.
• Strong technical knowledge of:
• • Cisco / Aruba / HPE switches & routers
  • Next-gen firewalls (e.g., Sophos, Trend Micro, SentinelOne)
  • MPLS, SD-WAN, VPNs
  • Wi-Fi access point deployment and configuration
  • SIP trunking solutions and IP-PBX systems (3CX, MS Teams telephony)
  • Familiarity with cloud networking (Azure / VPN, AWS VPC)
  • Proficient in NOC ticketing systems, network monitoring, and diagnostic tools
  • Strong troubleshooting, problem-resolution, and customer communication skills
• Valid driver’s license for client-site deployments.

Preferred Qualifications

• Certifications: CCNA or equivalent, NFPA, 3CX Engineer, Azure Networking, Sophos / Trend Micro / SentinelOne.
• Experience with managed services for mid-sized to large clients.
• Knowledge of telecom ISP operations and resilience best practices (failover, redundancy).