National Sales Manager

Network Finance; Gauteng; On-site; ZAR 420,000 - 720,000; Full time

Job summary

Network Finance seeks a seasoned Client Relationship and Account Management leader to strengthen nationwide key client partnerships. You will act as the primary escalation point, identify growth opportunities, and collaborate with internal teams to ensure flawless delivery of services.

Regular meetings, performance reviews, and negotiations of commercial terms will be part of the role. You will mentor junior staff and drive retention and revenue across Gauteng through strong analytics and

Qualifications

• Proven experience in Client Relationship Management or Key Account Management.
• Strong ability to grow accounts and negotiate commercial terms.
• Experience managing stakeholder relationships across multiple levels of an organization.
• Leadership or mentoring experience is advantageous.

Responsibilities

• Build, manage, and strengthen long-term relationships with key clients nationwide.
• Serve as the primary escalation point for client queries, concerns, and service-related matters.
• Identify opportunities for account growth, cross-selling, and upselling of services.
• Develop and implement client retention strategies to enhance customer loyalty and reduce churn.
• Conduct regular client meetings and business reviews to assess performance and identify improvement opportunities.
• Collaborate with internal teams to ensure the successful delivery of products and services.
• Prepare and present account performance reports, business reviews, and strategic recommendations.
• Monitor market trends, competitor activity, and customer feedback to identify growth opportunities.
• Negotiate and manage client agreements and service-related contracts.
• Support business development and client acquisition initiatives.
• Maintain accurate records of client engagements, opportunities, and account activities within CRM systems.
• Mentor and support junior team members while promoting best practices in client relationship management.

Skills

Client Relationships

Key Accounts

Sales Management

Negotiation

Account Growth

CRM

Analytics

Communication

Tools

CRM systems

Reporting tools

Job description

Key Responsibilities

• Build, manage, and strengthen long-term relationships with key clients nationwide.
• Serve as the primary escalation point for client queries, concerns, and service-related matters.
• Identify opportunities for account growth, cross-selling, and upselling of services.
• Develop and implement client retention strategies to enhance customer loyalty and reduce churn.
• Conduct regular client meetings and business reviews to assess performance and identify improvement opportunities.
• Collaborate with internal teams to ensure the successful delivery of products and services.
• Prepare and present account performance reports, business reviews, and strategic recommendations.
• Monitor market trends, competitor activity, and customer feedback to identify growth opportunities.
• Negotiate and manage client agreements and service-related contracts.
• Support business development and client acquisition initiatives.
• Maintain accurate records of client engagements, opportunities, and account activities within CRM systems.
• Mentor and support junior team members while promoting best practices in client relationship management.

Qualifications & Experience

• Proven experience in Client Relationship Management, Key Account Management, Sales Management, or a similar client-facing role.
• Demonstrated success in managing high-value client relationships and growing customer accounts.
• Experience developing and implementing client retention and account growth strategies.
• Proven ability to negotiate and manage commercial agreements.
• Experience managing stakeholder relationships across multiple levels of an organization.
• Previous leadership or mentoring experience will be advantageous.

Skills & Competencies

• Strong client relationship and stakeholder management skills.
• Excellent communication, presentation, and negotiation abilities.
• Commercially minded with strong business acumen.
• Strong analytical and problem-solving skills.
• Ability to identify and capitalize on growth opportunities.
• Proficiency in CRM systems and reporting tools.
• Strong organizational and time-management skills.
• Ability to work independently while collaborating effectively with cross-functional teams.
• High level of professionalism and customer focus.