Multi-Store Operations & Growth Leader

Pedros Chicken; KwaZulu-Natal; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Pedros Chicken is seeking an Operations Manager responsible for implementing and maintaining the Operations Management System across all allocated stores. The role focuses on sustainable profitability, brand compliance, and people development while ensuring SOPs, food safety standards, and service benchmarks are consistently achieved.

You will lead store management teams, drive performance metrics, monitor audits, and report KPIs.

Qualifications

• Qualification in Operations, Marketing, Business Development, or Business Administration.
• Franchise and/or Corporate Store experience.
• GAAP / Micros system experience.
• Minimum 2 years' experience as a multi store operator or similar role.
• Proven experience managing multi-site operations in a high-volume environment.

Responsibilities

• Manage and support all operational issues across allocated stores.
• Drive turnover growth, customer count growth, gross profit, and profitability performance in line with benchmarks.
• Ensure effective cost control, including food cost, labour, and operational expenses.
• Monitor and improve service efficiency including all performance-based metrics.
• Coach, mentor, and develop Store Managers and teams to improve performance and capability.
• Drive engagement, reduce voluntary staff and management turnover, and build high-performing teams.
• Prepare, analyse and review weekly and monthly operational reports.

Skills

Leadership

Financial acumen

SOP compliance

Reporting

Analytical capability

MS Office

Communication

Team development

Education

Operations/Business Administration degree

Tools

GAAP experience

Micros system

Job description

Pedros Chicken is seeking an Operations Manager responsible for implementing and maintaining the Operations Management System across all allocated stores. The role focuses on sustainable profitability, brand compliance, and people development while ensuring SOPs, food safety standards, and service benchmarks are consistently achieved.

You will lead store management teams, drive performance metrics, monitor audits, and report KPIs.