MFC Forensic Investigator

Nedbank; Sandton; On-site; ZAR 300,000 - 540,000; Full time

Job summary

Nedbank Ltd invites applications for a Fraud Investigations role focused on applying forensic methodologies to mitigate fraud, reputational risk, and regulatory liability across Nedbank and subsidiaries.

The role emphasizes building strong stakeholder relationships, timely case reporting, and continuous improvement in fraud detection and investigation techniques within a banking environment.

Qualifications

• Advanced degree or equivalent in a relevant field.
• Diploma in Criminal Justice and Forensic Auditing preferred.
• Minimum 3 years in banking or investigations.
• Experience in forensic investigations is desirable.

Responsibilities

• Build, manage and maintain stakeholder relationships through face-to-face interaction and networking.
• Ensure stakeholder needs and expectations are met and keep stakeholders updated on progress of requests for analytical and forensic support.
• Attend industry and professional forums, sharing best practice and cultivating professional relationships.
• Alert and liaise with relevant investigation units or product owners.
• Coordinate with other banks or institutions regarding fraud events.
• Provide timely case reporting to authorities.
• Improve personal capability and stay updated on crime trends.
• Complete personal development plan activities on schedule.
• Share knowledge of criminal trends with team and stakeholders.
• Participate in Nedbank culture and CSR initiatives.
• Monitor portfolio to meet turnaround times for investigations.
• Assist clients and respond to inquiries within turnaround times.
• Use resources to conduct investigations and report fraudulent activities.
• Collaborate with external vendors to trace clients and uplift vehicles.
• Follow interviewing processes and report to risk leadership.
• Analyze information, perform root-cause analysis, draft reports, and identify process gaps.
• Ensure accurate presentation of evidence.

Education

Advanced Diplomas/National 1st Degrees

Diploma: Criminal Justice and Forensic Auditing

Job description

To conduct fraud investigations on MFC accounts by following forensic and relevant methodologies to mitigate fraud, reputational risk and criminal liability and ensure regulatory requirements in Nedbank, including subsidiaries are met.

Job Responsibilities

• Build, manage and maintain stakeholder relationships through face-to-face interaction and networking and ensure close co-operation and exchange of information.
• Ensure stakeholder needs and expectations are met and keep stakeholders updated on progress of requests for analytical and forensic support.
• Attend industry and professional forums, sharing best practice, creating synergies and collaborative professional relationships.
• Alert and liaise with relevant investigation units and/or product owners through formal interaction.
• Alert and/or liaise with other banks or relevant institutions regarding possible fraudulent activities and events.
• Timeous case reporting to all relevant authorities.
• Improve personal capability and stay abreast of crime trends and developments in field of expertise.
• Ensure all personal development plan activities are completed within specified timeframe and as per agreement with management.
• Share knowledge of criminal and/or unethical trends and modus operandi with team and stakeholders during formal and informal interaction.
• Participate in Nedbank culture building initiatives and corporate social responsibility initiatives for the achievement of key business strategies.
• Monitoring of portfolio to ensure the agreed turnaround times for completing fraud investigations are met.
• Assist clients and respond to all client requests or queries within specified turnaround time.
• Utilise and access various resources to conduct investigations and/or ad hoc requests to report fraudulent and/or inappropriate activities.
• Collaborate with external vendors to trace clients and uplift vehicles.
• Follow interviewing processes and relevant investigation methodologies, update processes and where relevant, escape to chief risk officer and relevant stakeholders.
• Analyse information and conduct root cause analysis, draft quality reports and recommend potential solutions, identify gaps in processes and/or raise awareness of modus operandi to business.
• Ensure accurate presentation of evidence.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Diploma: Criminal Justice and Forensic Auditing

Minimum Experience Level

• Minimum 3 years experience in banking environment and/or conducting investigations
• 3 years or more experience in conducting forensic investigations?
• 3 years or more experience in Banking and Finance?

Technical / Professional Knowledge

• Ethics and Fraud
• Fraud investigation methodology
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Relevant regulatory, compliance and risk legislation
• Communication
• Customer Focus
• Decision Making
• Managing Work
• Quality Orientation

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Nedbank Ltd Reg No 1951/000009/06.
Authorised financial services and registered credit provider (NCRCP16).