Member Experience Champion

Virgin Active South Africa (Pty) Ltd; Wes-Kaap; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Virgin Active South Africa (Pty) Ltd is seeking a Service Ambassador to deliver exceptional front-of-house experiences across the club. You will engage with members on entry, during workouts, and in lounges, ensuring seamless service and adherence to club standards.

The role focuses on delivering personalised member interactions, driving digital engagement, and resolving member queries to boost retention and satisfaction. A service-minded, adaptable professional with First Aid is preferred.

Qualifications

• Minimum of Grade 12 or NQF Level 4 equivalent.
• Successful completion of Reception Academy.
• Good understanding and knowledge of digital platforms.
• Sound knowledge of Virgin Active exercise experiences.
• Comprehensive understanding of the customer journey and the desired customer experience.
• Sound knowledge of club rules, operating standards and safety protocol.
• Minimum of 12 months experience in a face-to-face customer-facing role.
• Proven ability to resolve member questions and queries.

Responsibilities

• Control access into the facility and greet members.
• Communicate and provide information to staff, members and prospective members.
• Deliver on member needs from entry to exit, ensuring a smooth experience.
• Adhere to operational standards and policies.

Skills

Customer service

Digital platforms knowledge

Communication skills

Problem-solving

People-centric

Independent work

Retention awareness

Education

Grade 12 or NQF4 equivalent

Reception Academy completion

First Aid Level 1

Job description

Virgin Active South Africa (Pty) Ltd is seeking a Service Ambassador to deliver exceptional front-of-house experiences across the club. You will engage with members on entry, during workouts, and in lounges, ensuring seamless service and adherence to club standards.

The role focuses on delivering personalised member interactions, driving digital engagement, and resolving member queries to boost retention and satisfaction. A service-minded, adaptable professional with First Aid is preferred.