Medical Receptionist (Dental Practice – Frontline Role)

JenRecruitment PTY Ltd; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading dental practice in Upper Claremont is seeking an experienced Medical Receptionist. Responsibilities include managing patient inquiries, scheduling appointments, and handling payments. Candidates must have a proven background in a medical or dental reception role and strong organizational skills. This is a fast-paced position requiring excellent communication abilities in both English and Afrikaans.

Qualifications

• Proven experience in a medical or dental reception role.
• Experience handling cash transactions and reconciliations.
• Strong administrative and organizational skills.

Responsibilities

• Welcome and assist patients in a professional manner.
• Manage a busy switchboard and patient inquiries.
• Schedule and coordinate appointments.
• Handle cash and card payments.

Skills

Interpersonal skills

Customer service

Multitasking

Detail-oriented

Education

Matric (Grade 12)

Tools

MS Office

Excel

Job description

Our client, a busy private dental practice in Upper Claremont, is seeking to appoint an experienced Medical Receptionist. Previous experience working in a medical or dental environment is essential – please only apply if you meet this requirement.

You’ll be the first point of contact for patients and will manage a high patient volume with professionalism, compassion, and efficiency. This is a fast-paced, frontline role combining reception and administrative duties, including handling patient payments.

Key Responsibilities

• Welcome and assist patients and visitors in a professional and friendly manner
• Manage a busy switchboard, incoming calls, and patient inquiries
• Schedule and coordinate appointments to ensure smooth patient flow
• Create, update, and maintain accurate patient files and records
• Handle cash and card payments, issue receipts, and reconcile daily takings
• Assist patients with completing forms and documentation
• Maintain a neat, organized, and welcoming reception area
• Protect the confidentiality of all patient, staff, and doctor information

Working Hours

• Monday – Thursday: 7:30 am – 5:00 pm
• Friday: 8:00 am – 4:00 pm

Requirements

• Matric (Grade 12)
• Proven experience in a medical or dental reception/secretary role (essential)
• Experience handling cash transactions and reconciliations (essential)
• Strong administrative and organizational skills
• Computer literate (MS Office, Excel)
• Excellent verbal and written communication skills (English & Afrikaans)

Skills & Attributes

• Warm, friendly, and professional manner
• Strong interpersonal and customer service skills
• Ability to multitask and remain calm under pressure
• Detail-oriented, highly organized, hardworking, and reliable

Start Date

• As soon as possible – we understand some applicants may need to give notice.

Salary

• To be discussed during the interview and based on experience. Please include your salary expectations when applying.

Note: We are an equal opportunities employer and welcome applications from all qualified candidates.