Medical Practice Receptionist - Bellville (Cape Town)

Hass SA Pty Ltd; Pretoria; On-site; ZAR 100,000 - 167,000; Full time

Benefits offered by this job

Provident fund

Medical aid

Annual bonus

Risk cover

Job summary

The Ear Institute in Pretoria is seeking a full-time Receptionist who is passionate about patient care. You will handle reception duties, office administration, billing and medical aid queries, using Excel, Outlook and Word. A valid driver's license and own vehicle are essential.

Syspro experience is advantageous. Fluent in English and Afrikaans, you will deliver excellent customer service, manage diaries, and assist with branch administration and marketing activities in a dynamic medical

Qualifications

• Grade 12 or equivalent required.
• 2–5 years in a medical practice environment.
• Fluent in English and Afrikaans (verbal and written).
• Computer literacy in Excel, Word and Outlook.

Responsibilities

• Excellent customer service and patient care.
• Diary management and appointment bookings.
• Medical aid claims and queries.
• Billing and office administration.
• Weekly banking and petty cash management.
• Answering phones and reception duties.
• Basic hearing aid cleaning and minor repairs (training).
• Assist branch manager with admin tasks.
• Prepare refreshments for patients.
• Assist with branch marketing activities.
• Basic housekeeping.

Skills

Customer service

English & Afrikaans

Excel

Outlook

Word

Tools

Syspro

Job description

Introduction

The Ear Institute is looking for a full-time passionate, patient-centered Receptionist to join our dedicated team. If you have experience in customer care in a medical environment, are fluent in both English & Afrikaans, and thrive in a dynamic environment - we want to hear from you!

In this role, you will be responsible for reception duties, office administration, patient care, billing and medical aid queries. Proficiency in Excel, Outlook & Word, a valid drivers licence and your own vehicle is essential. Working experience on Syspro will be highly advantageous.

Duties & Responsibilities

• Excellent customer service and patient care
• Diary Management & appointment bookings
• Medical aid claims & queries
• Billing
• Office Administration
• Weekly banking & petty cash management
• Answering phones and Reception duties
• Basic hearing aid cleaning services and minor repairs (training will be given)
• Basic housekeeping
• Assisting branch manager with admin & maintenance co-ordination
• Preparing refreshments for patients (coffee/tea)
• Assist with branch marketing activities

Desired Experience & Qualification

• Grade 12 is a must (additional courses/qualifications will be advantageous)
• 2 - 5 years experience specifically in a medical practice environment required
• Fluent in both English and Afrikaans (verbal and written)
• Computer literate - proficient in Excel, Word and Outlook
• Medical receptionist experience
• Own vehicle & valid drivers licence
• Clear criminal record & good referencesCustomer service orientated
• Syspro experience will be advantageous

Package & Remuneration

• Market related salary
• Company contribution to Provident fund and Risk cover (fully-paid company contribution)
• Company contribution to Medical aid (partial contribution)
• Annual performance bonus