Medical Assistant

UN Atlas; Pretoria; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Sponsorship for training

Job summary

The International Organization for Migration (IOM) Migration Health Assessment Centre (MHAC) in Pretoria seeks a Medical Assistant to support health assessment services and applicant processing. You will inform migrants about health programs, register them, schedule appointments, and maintain accurate records.

Ideal candidates have a university degree with relevant experience or a secondary diploma with extensive experience, plus strong typing and data management skills.

Qualifications

• University degree with at least two years relevant experience or a secondary school diploma with at least four years relevant experience.
• Desirable IT/Data entry certificate; Master's degree is an advantage.
• Experience in computer data entry, elaboration and analysis; call centre experience is beneficial.

Responsibilities

• Inform migrants about health assessment programs and IOM services.
• Register migrants in the IOM database and schedule appointments.
• Manage communication and answer inquiries from migrants.
• Prepare master lists for health assessments and maintain daily statistics.
• Process medical forms and package medical files for mobile missions.
• Transmit documents to partners and manage proof of payment.

Skills

Excellent communication

Fast typing (60 wpm)

MS Office proficiency

Data management

Education

University degree with 2+ years relevant experience

Secondary School Diploma with 4+ years relevant experience

IT/Data entry certificate

Master's degree (advantage)

Tools

Power BI

SQL

EHR systems

IFHP data management

Job description

Organizational context: The International Organization for Migration (IOM), established in 1951, is a UN agency promoting humane and orderly migration. It operates globally, saving lives, protecting displaced persons, and facilitating legal migration pathways. This role is situated within the Migration Health Assessment Centre (MHAC) in Pretoria, South Africa, reporting to the Chief of Mission and Senior Medical Assistant.

Job purpose: The Medical Assistant plays a crucial role in supporting IOM's Migration Health Assessment Centre (MHAC) in Pretoria. This position is vital for ensuring the smooth operation of health assessment programs and applicant processing. The incumbent will provide essential information to migrants regarding health assessments and other IOM services. By managing appointments, processing data, and maintaining accurate records, the Medical Assistant directly contributes to the efficient delivery of migration health services, supporting IOM's mandate to assist people on the move and facilitate orderly migration processes.

Responsibilities: The Medical Assistant will provide information on health assessment programs and IOM services to migrants, potentially working in either the reception/data entry unit or the call centre. Key duties include informing migrants about health assessments via phone, registering them in the IOM database, scheduling appointments, and managing communication. Responsibilities also involve preparing master lists for health assessments, maintaining daily statistics, and contributing to customer satisfaction. Data entry tasks include explaining registration processes, verifying identities, entering biodata, capturing photos, and printing necessary documents. Additionally, the role involves receiving and processing medical forms, packaging medical files for mobile missions, transmitting documents to partners, filing correspondence, and managing proof of payment.

Education: A University Degree with at least two years of relevant experience, or a Secondary School Diploma with at least four years of relevant experience is required. A certificate in IT/Data entry or a Master's degree is considered an advantage.

Work experience: Experience is required in computer data entry, elaboration, and analysis, or in a call centre within a busy institution, preferably medical. Knowledge of customer care and medical terminology is beneficial. Previous secretarial, archival, NGO, or international organization experience is advantageous. Knowledge of data analysis tools (e.g., Power BI), SQL, EHR systems, or IFHP data management is also an advantage.

Skills: Essential skills include excellent communication, fast and accurate typing (at least 60 words per minute), and high computer literacy in Windows and MS Office. Knowledge of data management principles is required. Web page design knowledge would be an asset.

Required languages: English

Desired languages: