Marine Broker Support & Growth Specialist

Hollard Insurance Company; Johannesburg; On-site; ZAR 450,000 - 600,000; Full time

Job summary

Hollard Insurance Company invites applications for an Internal Broker Consultant in Johannesburg. The role focuses on supporting broker consultants through sales processing, broker administration, underwriting support, and delivering exceptional service to grow and retain profitable broker portfolios.

You will engage brokers, process quotations, manage renewals, and help with risk assessment, pricing decisions, and compliance across underwriting principles and broker agreements.

Responsibilities

• Support Broker Consultants in processing sales transactions efficiently and accurately, ensuring service standards are consistently met.
• Assist with the effective marketing and promotion of Hollard Marine products through ongoing broker engagement and support.
• Respond to broker queries relating to policy status, billing matters, products, processes, and policy administration.
• Process quotations assigned by Broker Consultants and maintain accurate quote registers and tracking records.
• Support the achievement of new business growth targets through effective quote management and follow-up activities.
• Manage renewal administration, ensuring documentation is prepared timeously to support broker negotiations and retention activities.
• Process and follow up on declaration letters, surveys, risk recommendations, and outstanding requirements.
• Prepare new business closings and supporting documentation before submission for underwriting processing.
• Analyse qualitative and quantitative information received from brokers to support risk selection, pricing, and underwriting decisions.
• Recommend suitable alternatives relating to coverage, pricing structures, and payment arrangements where appropriate.
• Ensure compliance with underwriting principles, rating requirements, reinsurance requirements, and broker agreements.
• Monitor and support credit control processes, loss ratio management, and portfolio performance requirements.
• Build and maintain strong relationships with brokers through consistent service delivery and proactive communication.

Skills

Broker support

Quotations processing

Underwriting support

Customer service

Relationship building

Job description

Hollard Insurance Company invites applications for an Internal Broker Consultant in Johannesburg. The role focuses on supporting broker consultants through sales processing, broker administration, underwriting support, and delivering exceptional service to grow and retain profitable broker portfolios.

You will engage brokers, process quotations, manage renewals, and help with risk assessment, pricing decisions, and compliance across underwriting principles and broker agreements.