Manager: Recoveries

Nedbank

Pretoria

On-site

ZAR 920,000 - 1,500,000

Full time

4 days ago

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Job summary

Nedbank is seeking a Credit Recoveries leader in Pretoria to maximise profitability through effective recoveries and loss mitigation while enabling others. Lead a team of specialists, drive operational excellence, and influence business outcomes in a client-focused, values-driven environment.

The role focuses on managing recoveries, mentoring staff, and delivering on transformation goals while maintaining service standards and stakeholder relations.

Qualifications

Matric/Grade 12 is required.
Advanced diploma or higher is preferred.
LLB or related legal qualification is advantageous.

Responsibilities

Maximise profitability by managing 3rd party costs and timely follow ups.

Skills

Business administration

Client service

Communication

Financial accounting

Governance & risk

Regulatory knowledge

Strategic planning

Business writing

MI reporting

Industry knowledge

Education

Matric / Grade 12 / National Senior Certificate

Advanced Diplomas/National 1st Degrees

LLB or related legal qualification (preferred)

Job description

Financial Accounting Principles

Job Requisition Details

Requisition ID: 148130
Location: Menlyn Maine Indus Building, Pretoria
Closing Date: 16 October 2026
Talent Acquisition: Bongiwe Mchunu

Job Family

Business and Commercial Banking Credit

Career Stream

Credit Recoveries

Leadership Pipeline

Manage Others

Job Purpose

To maximise profit for Nedbank through effective recoveries and loss mitigation through enabling others.

Why Join Our Team

Join a high-performing Recoveries team where you will play a pivotal role in protecting the bank’s profitability through strategic recoveries, loss mitigation, and people leadership. This is an opportunity to lead a team of specialists, influence business outcomes, drive operational excellence, and contribute to innovative recovery solutions within a client-focused and values-driven environment. At Nedbank, you will be empowered to develop talent, champion transformation, and make a meaningful impact while advancing your own leadership career.

Job Responsibilities

Maximise profitability by managing 3rd party costs, timeous follow ups and appropriate action.
Explore innovative recovery avenues by improving collection methods and using effective and streamlined processes.
Ensure quality and accuracy of outputs checking work from direct reports, working within turnaround times and enforcing policies and procedures.
Ensure external stakeholders perform within the required standards by managing performance and costs in line with the Service Level Agreements (SLA).
Meet financial and operational targets (provisions / impairments) by planning (including budgeting), monitoring and reviewing performance then implementing action plans.
Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
Contribute to team effectiveness by following the recruitment process when recruiting talent.
Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes (e.g. rotation).
Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
Ensure transformational target are met for own team through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
Participate in the development and implement action plans to address issues raised in culture surveys to improve results.
Address issues raised in culture surveys by participating in the development and implementation of action plans.
Create a client service culture through various required interventions.
Support and encourage staff to participate and support corporate responsibility initiative.
Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
Encourage team to generate innovative ideas and share knowledge.