Manager - P&C Insurance

Ex; Cape Town; On-site; ZAR 520,000 - 660,000; Full time

Job summary

Ex in Cape Town seeks a Business Leader-Leadership and Management to guide teams, ensuring quality and productivity targets on the shop floor. You will develop strategies to reduce attrition and raise employee satisfaction, with monthly reviews for Assistant Managers.

The role also requires quarterly and annual appraisals of agents and senior staff, mentoring for growth, leading recognition initiatives, and driving Process Excellence across operations while ensuring policy, regulatory and

Qualifications

• 3+ years supervisory experience in insurance, preferably UK
• Grade 12 or diploma
• Strong people management and leadership capabilities
• Ability to conduct appraisal discussions and communicate with large teams

Responsibilities

• Manage teams to meet quality and productivity targets
• Develop strategies on the floor to reduce attrition and improve employee satisfaction
• Document monthly performance reviews of Assistant Managers
• Conduct quarterly and annual appraisals of agents and Assistant Managers with development plans
• Mentor Agents and TLs for growth and development
• Drive reward and recognition on the floor
• Drive process improvement on the floor using Process Excellence methodology
• Review KPI performance regularly and plan improvements
• Stay in touch with the Client at Process Owner level to review progress
• Ensure compliance with internal policies, external regulations and information security standards

Skills

People management

Appraisal capability

Large-team communication

Output driven

Resilience

Education

Grade 12 or diploma

Job description

• Job Role Business Leader-Leadership and Management
• Experience (In Years) 3-6
• Job Location Cape Town

Responsibilities

Manage teams and ensure quality and productivity targets are met

Develop strategies on the floor for reducing attrition and improving employee satisfaction

Documented monthly performance review of Assistant Managers

Conduct quarterly and annual appraisals of agents and Assistant Managers and consequently make development plans for them

Mentor Agents and TLs for their growth and development

Drive reward and recognition activity on the floor.

Drive process improvement activity on the floor using Process Excellence methodology.

Review Performance of the KPIs on a near term basis and develop plans for improvement in performance.

Stay in touch with the Client at the Process Owner level on regular basis to review progress.

Ensure compliance with internal policies and procedures, external regulations and information security standards.

Qualifications

• Should have at least 3 years ofsupervisory experience in insurance business, preferably in the UK.
• Grade 12/Graduation (in any stream) or diploma
• People management and leadership skills.
• Capability to conduct an appraisal discussion Capability to communicate with large teams.
• Appreciation of the domain needs of the process and its key drivers.
• Reasonable level of business perspective regarding the internal functioning of BPO/EXL.
• Output driven mindset, determined, resilient, perseverant and persistent