Manager, Master Data

Standard Bank of South Africa Limited; Johannesburg; On-site; ZAR 300,000 - 460,000; Full time

Job summary

Standard Bank of South Africa Limited in Johannesburg seeks an operations leader to oversee a team responsible for service delivery, process adherence, and customer satisfaction at our Johannesburg branch. You will coordinate daily activities, manage staff, and ensure compliance with AML/CFT and risk controls while optimizing payment and master data processes within the operations function.

Ideal candidates bring 1-2 years of people management experience in a financial services setting, strong

Qualifications

• 1-2 years experience managing staff in an operation’s environment with manual and automated processes functioning in parallel across the customer service value chain in a production and/or a financial services industry.
• 3-4 years working knowledge of branch systems and procedures including AML Compliance. Experience gained in an environment where a basic understanding of Standard Bank Group Risk and Compliance functions and reporting requirements for Group Sanctions, Anti‑Money Laundering (AML) standards and combating financing of terrorism (CFT) is obtained.
• Experience in Payment process.

Responsibilities

• Oversee the operational performance of the team with respect to coordination, management, relationship building and customer service.
• Possibly lead the processing team within Master Data Contracts.
• Manage and control day-to-day master data capturing, systems, processes and procedures related to rental, utilities charges for Bank-owned and SA Lease premises, ROA Portfolio and 3rd party sites.

Skills

People management

Operations management

AML compliance

Payment processing

Education

Degree in Finance and Accounting

Office Administration

People Management Certificate

Job description

Location: ZA, undefined, Johannesburg, Simmonds Street

To be responsible and accountable for the operational performance of the team through the provision of operational team management oversight in terms of team co-ordination and management, relationship management and customer service. The role may lead the processing team within Master Data Contracts. To manage and control the day-to‑day master data capturing, systems, processes, and procedures relating to all rental, and variable utilities charges for Bank‑owned and SA Lease premises and ROA Portfolio and 3rd party sites.

Qualifications

• A Degree inFinance and Accounting orOffice Administration orPeople Management Certificate

Experience Required:

• 1-2 years experience in knowledge of managing staff in an operation’s environment with manual and automated processes functioning in parallel across the customer service value chain in a production and/or a financial services industry.
• 3-4 years working knowledge of branch systems and procedures including AML Compliance. Experience gained in an environment where a basic understanding of Standard Bank Group Risk and Compliance functions and reporting requirements for Group Sanctions, Anti‑Money Laundering (AML) standards and combating financing of terrorism (CFT) is obtained.
• Experience in Payment process

Additional Information

• Articulating Information
• Checking Things
• Conveying Self‑Confidence
• Developing Expertise
• Developing Strategies
• Directing People
• Empowering Individuals
• Interacting with People
• Managing Tasks
• Resolving Conflict
• Continuous Process Improvement