Manager, Customer Insights, Shyft And Standard Bank Securities

Standard Bank Group; Johannesburg; Sur place; ZAR 900 000 - 1 200 000; Plein temps

Résumé du poste

Standard Bank Group in Johannesburg seeks a Manager, Customer Insights for Shyft and SBG Securities to lead a team and drive insights-driven improvements in client experience. You will coordinate operations, guide complex queries, analyse trends, and push performance, efficiency, and risk controls across the securities and client services units.

Strong leadership and risk awareness are essential. The role requires experience across service management and broker/FSP environments, with a National

Qualifications

• 1-2 years' experience in service management and operations with risk awareness.
• 3-4 years' experience in leading a team and building stakeholder relationships.
• 4-5 years' advanced client services and broker/FSP environment experience.

Responsabilités

• Coordinate and manage SBG Securities & Shyft operations for Customer Insights.
• Lead a team, guide complex and escalated queries, and analyse trends.
• Drive performance, efficiency, quality, and client service while minimising risk.

Connaissances

Articulating Information

Developing Strategies

Directing People

Interacting with People

Inviting Feedback

Making Decisions

Resolving Conflict

Showing Composure

Team Working

Upholding Standards

Data Analysis

International Market Knowledge

Product and Services Knowledge

Query Resolution

Continuous Process Improvement

Formation

National Diploma

Business Commerce

Description du poste

Manager, Customer Insights, Shyft and Standard Bank Securities

• Full-time
• Business Segment: Corporate & Investment Banking

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities - plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To coordinate and manage SBG Securities & Shyft operations Customer Insights, leading a team, guiding complex and escalated queries and analysing trends to drive operational performance, greater efficiencies and productivity to achieve defined targets, quality and client service standards, enhance the client experience and minimise risk to SBG Securities & Shyft operations.

Type of Qualification: NationalDiploma
Field of Study: Business Commerce
Experience Required
Service Management
Operations
1-2 years
Demonstrated experience identifying and understanding risk (financial, reputational, regulatory, credit and documentary risks) as it relates to various financial markets instruments and an understanding of the required reporting process.

3-4 years
Demonstrated ability to effectively lead and manage a team. Demonstrated ability to build constructive internal and external relationships to continuously improve the client experience.

4-5 years
Advanced general client services and / or support capability with advanced technical experience in a Broker and FSP environment. Experience in dealing with various stakeholders and managing their expectations.Demonstrated client services orientation with the ability to understand customer needs, resolve client queries and manage difficult and demanding customers.

• Articulating Information
• Developing Strategies
• Directing People
• Interacting with People
• Inviting Feedback
• Making Decisions
• Resolving Conflict
• Showing Composure
• Team Working
• Upholding Standards
• Data Analysis
• International Market Knowledge
• Product and Services Knowledge
• Query Resolution
• Continuous Process Improvement

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