Manager: Credit Risk Early Collections

Nedbank; Sandton; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Nedbank is seeking a Manager Credit Risk Early Collections in South Africa to manage a dedicated portfolio of early collections accounts, applying sound credit risk principles to reduce impairments and rehabilitate customers. Daily contact with clients and bankers will drive repayment arrangements across all major product lines.

The role requires at least 5 years' banking experience in credit and collections, with a focus on arrears and excess accounts, and a relevant NQF Level 6 qualification.

Qualifications

• Minimum 5 years' experience in a Credit role in a Banking environment.
• Minimum 5 years' experience collecting Arrears or Excess accounts.
• NQF Level 6 in Finance or Credit-related field.

Responsibilities

• Manage default accounts timeously by obtaining acceptable repayment arrangements or handover portfolio to Legal collections.
• Ensure clean audit in area of responsibility by enforcing adherence to bank policies, process and procedures and industry regulations.
• Prepare portfolio review presentations based on MIS.
• Provide advice on specialized credit risk matters to sales.
• Propose innovations to enhance business processes that improve customer experience.
• Resolve client queries within turnaround times.
• Build relationships with bankers and provide upskilling on credit processes and documentation.
• Share knowledge with stakeholders and implement team strategies.
• Seek improvements to credit systems and adapt to legislation changes.

Skills

Credit risk management

Client service

Communication

Governance & controls

MIS reporting

Education

NQF Level 6 in Finance or Credit-related field

Tools

MIS reporting tools

Job description

Title:Manager: Credit Risk Early Collections

Location and Cluster

Personal and Private Banking - OCR - Risk Collection

Credit Collections

Manage Self Professional

Manager Credit Risk Early Collections

Job Purpose

We are looking for aManager Credit Risk Early Collections(without direct reports)to provide client service by applying sound credit risk management principles in our early collections space through management of a dedicated portfolio thereby enabling Nedbank to reduce the RRB impairment charge with the view to rehabilitate, in line with the business strategy.

Daily contact with clients and bankers to remediate portfolio across all client portfolio of accounts.

Credit and Credit Risk assessment and collections of arrears/excesses of all products namely Current Accounts, Savings Accounts, Home Loan accounts, Commercial & Industrial Property, Personal Loan accounts, Term loans and Asset Based Finance [motor vehicles/yellow goods.

Job Responsibilities

• Manage default accounts timeously by obtaining acceptable repayment arrangements or handover portfolio to Legal collections.
• Ensure clean audit in area of responsibility by enforcing adherence to bank policies, process and procedures and industry regulations.
• Managing and preparing portfolio review presentations based on Management Information Systems (MIS).
• Implement sound credit risk management by providing advice on specialized credit risk matters to sales.
• Ensure efficient work ethic and achievement of business unit strategies & goals by proposing innovative ideas to enhance Business processes that facilitate customer experience.
• Meet clients' expectations by resolving queries within turnaround times.
• Build and maintain effective working relationships by attending regular staff meetings and team building sessions.
• Build strong relationships with bankers by providing upskilling advice on credit processes, policies and documentation.
• Sharing knowledge with all stakeholders.
• Manage own efficiency by drafting and implementing team's strategies.
• Enhance processes by constantly seeking innovative improvements to the credit systems.
• Adapt to changes in Legislation by enforcing the compliance to the changes.
• Address issues raised in culture surveys by participating in the development and implementation of action plans.
• Create a client service culture through various required interventions.
• Support and encourage staff to participate and support corporate responsibility initiative.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
• Generate innovative ideas and share knowledge.

Minimum Experience Level

• Minimum 5 years' experience in a Credit role in a Banking environment
• Minimum 5 years' experience collecting Arrears or Excess accounts

Preferred Qualification

• Successfully compelted NQF Level 6 of Higher in a Finance or Credit-related field

Technical / Professional Knowledge

• Business administration and management
• Change management
• Client service management
• Communication Strategies
• Governance, Risk and Controls
• Organisational systems
• Principles of project management
• Strategic planning
• Management information and reporting principles, tools and mechanisms