Manager: Beyond Mobile Indirect Operations

Vodacom; Johannesburg; On-site; ZAR 1,200,000 - 1,500,000; Full time

Benefits offered by this job

Enticing incentive programs

Retirement funds and medical aid benefits

Discounts on mobile data and fibre connection

Job summary

A renowned telecommunications company is seeking a Manager for the Beyond Mobile Indirect Operations team in Johannesburg. This role involves providing strategic oversight for the indirect partner channel, delivering analysis to enhance performance, and ensuring alignment with business strategies. The ideal candidate will possess a degree in Commerce, Finance, or Business Management with significant experience in partner management and a strong grasp of sales performance metrics.

Qualifications

• 3-year degree in Commerce, Finance, or Business Management.
• 5 to 8 years’ experience in commercial or partner management.
• Strong understanding of indirect sales models.

Responsibilities

• Provide strategic direction for the Indirect partner channel.
• Management of partner performance and channel objectives.
• Prepare monthly reporting on sales and partner performance.

Skills

Data Analysis

Relationship Management

Performance Monitoring

Education

3-year degree in Commerce, Finance, or Business Management

Tools

Customer Relationship Management (CRM) systems

Job description

Manager: Beyond Mobile Indirect Operations

Vodacom Johannesburg, Gauteng, South Africa

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Manager: Beyond Mobile Indirect Operations

Vodacom Johannesburg, Gauteng, South Africa

Join to apply for the Manager: Beyond Mobile Indirect Operations role at Vodacom

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Role Purpose/Business Unit:

• Provide strategic direction and execution for the Indirect partner channel, Beyond Mobile line of business and ensure alignment with Vodacom Business strategy, making use of analytics & customer intelligence, market sizing, competitor analysis and revenue data to identify revenue growth opportunities with partners, with the aim of growing distribution and thus growing overall Beyond Mobile revenue for the channel
• The Manager: Beyond Mobile Indirect Operations is responsible for overall channel reporting (full IBRO view) for the Beyond Mobile line of business (including Cloud), the rollout of partner targets, partner performance reporting across all product towers, partner incentives, opportunity management and tracking across all Regions, sales teams performance/efficiency analytics, as well as managing strategic projects and major partner engagements related to the Beyond Mobile line of business for the Partner Channel
  
  
  

Your responsibilities will include:

Partner and Channel Management

• Provide all reporting and analytics to manage, monitor and review performance against targets (full IBRO view) for Partners and national sales team, across all product towers
• Responsible for target setting across distribution channels, Regions and partners, in line with the overall channel targets for the channel
• Supporting, guiding and mentoring the sales team, keeping track of performance and reporting on sales performance and key KPI’s (IBRO view)
• Management of the partner base, monitoring performance of partners to meet annul sales targets, key sales KPI’s, and channel objectives
• Identify commercial gaps that will assist to grow & accelerate new sales and revenue for the channel
• Contribute to sales targets setting for the respective sales team in line with overall sales target
• Manage and track sales opportunities across all Regions, supporting the EHOD and Senior Managers across all Regions
• Lead and manage the validation of linking of Partner XCODE’s, PAM, Partner and Product
• Support Senior Manager in Regional Cadence meetings and all reporting requests
• Support the commission team to ensure accuracy of partner/sales data and performance
• Provide insights to regions and senior managers based on the partner performance weekly and monthly
• Track and report on all Partner incentives monthly/annually
• Manage strategic projects to improve processes for the beyond mobile line business e.g. automation of beyond mobile reporting for partners and account managers
  
  
  

Stakeholder Management

• Provide specialised and technical support to internal and external stakeholders to ensure achievement of functional and organisational objectives
• Establish and monitor healthy, diverse internal and external relations and implement remedial actions where required, in the achievement of organisational goals
• Develop and maintain key relationships with business partners, ensuring that channel partners are aligned to the business objectives, customer experience expectations and to the sales partner strategy framework
  
  
  

Channel Reporting

• Annual Sales Strategy & Budget Planning to meet annual targets
• Prepare monthly/ Weekly Sales Run Rate and Demand Management
• Perform Sales Analysis for sales team and allocated partner distribution
• Forecast and track key metrics for sales team and allocated partner distribution
• Prepare regular reports of progress and forecasts to internal and external stakeholders, focussed on sales and required KPI’s
• Prepare reports on partner base, and top accounts, providing recommendations to maximize sales as per the identifying trends, gaps and opportunities. (Strategic partner account Planning & Customer Account Planning with partners)
• Support Sales Managers and Partners account managers to manage staff and partner commission queries
• Prepare regular reporting for Opportunities Won, Commits and Forecast
• Manage provisions and credits notes monthly
• Provide monthly partner, national, regional and product dashboards for required KPI’s
  
  
  

The ideal candidate for this role will have:

• A 3-year degree (or SAQA accredited equivalent) in Commerce, Finance, or Business Management, or related field of study with a strong requirement for analysis and critical thinking (essential) or
• A minimum of 5 to 8 years’ experience in commercial, partner management and/or reporting related environments
• A minimum of 5 to 8 years’ experience in commercial or finance related environments with demonstrated experience in:
• Commercial or finance
• Business Reporting
• Strong understanding of Indirect sales models & partner ecosystems
• Strong understanding of fixed beyond and cloud technologies, networks, fixed beyond and Cloud market dynamics and sales
• Ability to build & grow relationships
  

Technical Competencies

• Strategic mind set and out of box thinking
• Robust understanding of account P&L
• Proficiency in data analysis tools to generate insights and reports
• Ability to interpret data and present findings in a clear, actionable manner
• Experience with Customer Relationship Management (CRM) systems to manage partner interactions and track performance
• Strong organizational skills to handle multiple projects and deadlines
• Understanding of financial metrics and reporting to assess partner performance and profitability
• Ability to create and manage budgets related to partner programs
  
  
  

Behavioural Competencies

• Partner/Customer Focus: Prioritizing partner/customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy
  
  
  

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies
  
  
  

Closing date for Applications: 22 August 2025.

The base location for this role is Vodacom Midrand Campus.

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Information Services, IT Services and IT Consulting, and Telecommunications

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