Major Incident Manager - On-Call, High-Impact Response

FirstRand Bank India; Randburg; On-site; ZAR 900,000 - 1,400,000; Full time

Benefits offered by this job

Opportunities to network and Collabora

Challenging Work

Opportunities to innovate

Job summary

FirstRand Bank India is seeking a Major Incident Manager to own and coordinate the major incident process across the FirstRand Group. The role requires acting as the primary contact during incidents, ensuring timely responses and effective post-incident reviews.

Applicants should have 3-5 years in a similar role, plus ITIL Certification and TSM experience. The position involves shift work and on-site responsibilities at the Randburg campus.

Qualifications

• 3-5 years experience in a similar role.
• ITIL Incident Management Certification.
• TSM experience.

Responsibilities

• Own and coordinate the Major Incident process within the FirstRand Group.
• Act as a single point of contact for all parties involved during a Major Incident.
• Ensure incident responses, communication, escalation, resolution and post-incident review are completed effectively.
• Provide post-incident reporting and monthly executive reporting to stakeholders.

Skills

Strong communication

Decision making

Interpersonal skills

Stakeholder engagement

Work under pressure

Education

ITIL Incident Management Certification

Tools

TSM

Job description

FirstRand Bank India is seeking a Major Incident Manager to own and coordinate the major incident process across the FirstRand Group. The role requires acting as the primary contact during incidents, ensuring timely responses and effective post-incident reviews.

Applicants should have 3-5 years in a similar role, plus ITIL Certification and TSM experience. The position involves shift work and on-site responsibilities at the Randburg campus.