Major Incident Lead | ITIL & Stakeholder Coordination

Fnbnamibia; Randburg; On-site; ZAR 513,000 - 692,000; Full time

Job summary

FNB Namibia in Randburg seeks a Major Incident Manager to own and coordinate the major incident process, acting as the single point of contact for all stakeholders. You will manage incident responses, escalations, resolution, and post-incident reviews to ensure effective and professional handling.

The role requires 3–5 years in a similar role, ITIL certification, and TSM experience, with shift work and standby as part of duties.

Qualifications

• 3–5 years experience in a similar role.
• ITIL Incident Management Certification is required.
• TSM experience is preferred.

Responsibilities

• Own and coordinate the major incident process for the organization.
• Escalate incidents to appropriate groups and manage SLA adherence.
• Produce post-incident reports and monthly executive updates.

Skills

ITIL Incident Management

Stakeholder engagement

Communication skills

Decision making

Education

ITIL Certification

Tools

TSM

Job description

FNB Namibia in Randburg seeks a Major Incident Manager to own and coordinate the major incident process, acting as the single point of contact for all stakeholders. You will manage incident responses, escalations, resolution, and post-incident reviews to ensure effective and professional handling.

The role requires 3–5 years in a similar role, ITIL certification, and TSM experience, with shift work and standby as part of duties.