Incident Commander for Major IT Outages

FirstRand Bank Limited; Randburg; On-site; ZAR 700,000 - 1,000,000; Full time

Job summary

FirstRand Bank Limited is seeking a Major Incident Manager to own and coordinate the major incident process across the FirstRand Group. You will serve as the central point of contact for all involved parties, ensuring timely responses, escalation, resolution, and post-incident reviews, with monthly executive reporting to stakeholders.

The role requires 3–5 years in a similar role with ITIL Incident Management certification and TSM experience, and involves shift work and standby as part of the

Qualifications

• Strong communication, decision making and interpersonal skills.
• Good stakeholder engagement and management.
• Able to work under pressure.
• Very good technical skills on the application above.

Responsibilities

• Own and co-ordinate the major incident process within the FirstRand Group Ltd.
• Act as single point of contact for all parties during a major incident.
• Ensure incident responses, escalation, resolution and post-incident review are completed effectively.

Skills

Communication

Stakeholder management

Work under pressure

Technical skills

Tools

TSM

Job description

FirstRand Bank Limited is seeking a Major Incident Manager to own and coordinate the major incident process across the FirstRand Group. You will serve as the central point of contact for all involved parties, ensuring timely responses, escalation, resolution, and post-incident reviews, with monthly executive reporting to stakeholders.

The role requires 3–5 years in a similar role with ITIL Incident Management certification and TSM experience, and involves shift work and standby as part of the