Maintenance Supervisor - Eastern & Southern Cape

Frogfoot Networks (Pty) Ltd; Oos-Kaap; Presencial; ZAR 300.000 - 420.000; Jornada completa

Descripción de la vacante

Frogfoot Networks (Pty) Ltd is seeking a Maintenance Supervisor to lead the Maintenance team across the Eastern and Southern Cape. You will plan, coordinate and oversee the installation and maintenance of FTTB and FTTH services, while ensuring customer requirements are met proactively.

You will manage people, planning, technical tasks and customer service to keep the Frogfoot network moving in a fast-paced telecoms environment.

Formación

• 3–5 years of experience in a telecommunications environment.
• At least 1 year of supervisory or managerial experience.

Responsabilidades

• Plan, coordinate and allocate maintenance work to team members.
• Compile and communicate daily work allocation schedules.
• Prioritise work and ensure maintenance activities are completed efficiently.
• Lead, support and coordinate the maintenance team.
• Monitor team performance against objectives and provide feedback.
• Identify and address performance or operational issues.
• Oversee fibre installation, fault finding, testing, splicing and reinstatement work.
• Prepare accurate reports on maintenance activities and team performance.

Conocimientos

Planning

People management

Team leadership

Communication

Cross-functional collaboration

Problem solving

Decision making

Reporting

Record keeping

Customer service

Educación

Grade 12 / Matric

Tertiary qualification advantageous

Descripción del empleo

At Frogfoot, we are in search of a Maintenance Supervisor to join the Maintenance team and assume responsibility for the Eastern and Southern Cape areas.

Purpose of the Role

At Frogfoot, keeping our network running smoothly takes great planning, technical know-how, and a team that works well together.

As the Maintenance Supervisor, you’ll be responsible for planning, coordinating and overseeing the installation and maintenance of FTTB and FTTH services across the Southern and Eastern Cape.

You’ll lead and support the maintenance team, making sure work is effectively allocated, completed to the required standards and that customer requirements are managed proactively and efficiently.

This is a hands-on leadership role where you’ll bring together people, planning, technical expertise and customer service to keep the Frogfoot network moving.

What You'll Be Responsible For

• Plan, coordinate and allocate maintenance work to team members.
• Compile and communicate daily work allocation schedules.
• Prioritise work and ensure maintenance activities are completed efficiently.
• Lead, support and coordinate the maintenance team.
• Monitor team performance against agreed objectives and provide appropriate feedback.
• Identify and address team performance or operational issues.
• Ensure maintenance and installation work is completed accurately and to the required standards.
• Oversee activities relating to fibre installation, fault finding, testing, splicing, duct and cable installation and reinstatement work.
• Manage customer requirements and ensure queries are addressed promptly and professionally.
• Liaise with internal departments and other stakeholders to resolve queries and coordinate activities.
• Investigate operational issues, gather information and determine appropriate solutions.
• Prepare and maintain accurate reports relating to maintenance activities and team performance.
• Ensure information and records are accurately captured and maintained.
• Make informed decisions when dealing with operational challenges and changing circumstances.Ensure work is completed according to required specifications, processes and instructions.
• Communicate clearly and effectively with team members, management, customers and other stakeholders.
• Coordinate activities across different teams and departments to ensure work is completed efficiently.

Qualifications & Experience

• Grade 12 / Matric.
• A tertiary qualification would be advantageous.
• 3–5 years' experience in a telecommunications environment.
• At least 1 year of supervisory or managerial experience.

Technical Knowledge

You’ll need practical knowledge and experience in:

• Civil works.
• Fibre installation.
• Fibre testing.
• Fibre reinstatements.
• Site builds.
• Fault finding.
• Installation of fibre duct and cable.
• Fibre splicing and testing.
• Installation of ONTs and routers.
• Windows operating systems.
• ICT terminology.

Skills & Capabilities

You should be able to:

• Plan and prioritise work effectively.
• Allocate people and resources according to operational requirements.
• Coordinate multiple activities and changing priorities.
• Lead and support a team effectively.
• Communicate clearly at all levels.
• Work collaboratively across departments and with different stakeholders.
• Investigate problems and identify practical solutions.
• Make decisions independently when required.
• Remain calm and effective when working under pressure.
• Prepare clear, accurate and professional reports.
• Maintain detailed and accurate records.
• Build positive relationships with customers and internal stakeholders.
• Handle challenging customer interactions professionally.

What Will Make You Successful?

You’re someone who enjoys solving problems, leading people and keeping things moving.

You’ll be comfortable working in a fast-paced telecommunications environment where priorities can change and quick, practical decisions are sometimes needed.

You understand that maintenance is about more than fixing faults — it’s about keeping our customers connected, supporting our teams and ensuring the Frogfoot network continues to perform at its best.