Maintenance Manager - (Wackys)

Pedros; Durban; On-site; ZAR 480,000 - 860,000; Full time

Job summary

Wacky's is seeking a Maintenance Manager to take ownership of maintenance across the national store network, based at the Durban Head Office with travel to stores. You will drive a proactive maintenance programme, reduce downtime and manage contractors to ensure all stores operate safely and trade-ready.

The role requires Mechanical or Electrical engineering background, CMMS experience and multi-site exposure in a QSR/retail setting. A vehicle and valid license are needed for site visits.

Qualifications

• Degree or relevant tertiary qualification in Mechanical or Electrical Engineering, or equivalent.
• MS Office (Word, Excel, Outlook) familiarity.
• CMMS or similar maintenance/asset management software experience (advantageous).
• Experience in a multi-site QSR, restaurant or retail maintenance environment.
• Refrigeration and/or HVAC trade certification (advantageous).
• Experience implementing or administering a CMMS or similar system.
• Own vehicle and valid driver's license.

Responsibilities

• Establish dedicated ownership of maintenance across Wacky's with national reach.
• Develop, implement and manage a preventative maintenance programme for all stores and equipment.
• Reduce downtime and repair costs through proactive planning, inspection and fault diagnosis.
• Diagnose and resolve faults on QSR equipment (fryers, refrigeration, extraction, HVAC).
• Coordinate external contractors, SLAs, call-outs, quotations and workmanship quality.
• Support new store openings and equipment installations to ensure trade-readiness.
• Prioritise breakdown response and maintenance across multiple sites.
• Manage the maintenance budget balancing cost control with uptime.
• Ensure compliance with health, safety and operational standards.
• Adopt hands-on, proactive and solutions-driven problem solving.
• Maintain strong organisational skills and ability to prioritise under pressure.
• Maintain strong communication with contractors, suppliers and store teams.

Skills

Maintenance planning

Multi-site coordination

Contract management

Electrical & mechanical

Budget management

Education

Engineering degree (Mechanical or Electrical)

Tools

CMMS software

MS Office

Job description

• The Maintenance Manager is responsible for establishing dedicated ownership of maintenance across Wacky's as the business expands. This role drives preventative maintenance, reduces equipment downtime and repair costs, manages service providers and contractors, supports new store openings and equipment installations, and ensures all stores and equipment are properly maintained. This is a national role (based at Durban Head Office, with travel to stores)
• Develop, implement and manage a structured preventative maintenance programme across all Wacky's stores and equipment
• Reduce equipment downtime and repair costs through proactive planning, inspection and fault diagnosis
• Diagnose and resolve electrical and mechanical faults on commercial fryers, refrigeration, extraction, HVAC and other QSR equipment
• Manage and coordinate external contractors and service providers, including SLAs, call-outs, quotations and quality of workmanship
• Support new store openings and equipment installations, ensuring stores are fully operational and trade-ready
• Prioritise and coordinate breakdown response and maintenance requirements across multiple store locations
• Manage and control the maintenance budget, balancing cost control with equipment reliability and uptime
• Ensure all stores and equipment comply with relevant health, safety and operational standards
• Hands-on, proactive and solutions-driven approach to problem solving
• Strong organisational skills with the ability to prioritise under pressure across multiple sites
• Strong communication and relationship management skills with contractors, suppliers and store teams

Duties And Responsibilities

• The Maintenance Manager is responsible for establishing dedicated ownership of maintenance across Wacky's as the business expands. This role drives preventative maintenance, reduces equipment downtime and repair costs, manages service providers and contractors, supports new store openings and equipment installations, and ensures all stores and equipment are properly maintained. This is a national role (based at Durban Head Office, with travel to stores)
• Develop, implement and manage a structured preventative maintenance programme across all Wacky's stores and equipment
• Reduce equipment downtime and repair costs through proactive planning, inspection and fault diagnosis
• Diagnose and resolve electrical and mechanical faults on commercial fryers, refrigeration, extraction, HVAC and other QSR equipment
• Manage and coordinate external contractors and service providers, including SLAs, call-outs, quotations and quality of workmanship
• Support new store openings and equipment installations, ensuring stores are fully operational and trade-ready
• Prioritise and coordinate breakdown response and maintenance requirements across multiple store locations
• Manage and control the maintenance budget, balancing cost control with equipment reliability and uptime
• Ensure all stores and equipment comply with relevant health, safety and operational standards
• Hands-on, proactive and solutions-driven approach to problem solving
• Strong organisational skills with the ability to prioritise under pressure across multiple sites
• Strong communication and relationship management skills with contractors, suppliers and store teams

Requirements

• Degree or relevant tertiary/technical qualification in Mechanical or Electrical Engineering, or an equivalent trade qualification – advantageous
• MS Office (Word, Excel, Outlook)
• Computerised Maintenance Management System (CMMS) or similar maintenance/asset management software (advantageous)
• Experience in a multi-site QSR, restaurant or retail maintenance environment
• Refrigeration and/or HVAC trade certification
• Experience implementing or administering a CMMS or similar maintenance management system
• Own vehicle and valid drivers license