Luxury Safari Lodge Assistant Manager – Guest Experience

HotelJobs; South Africa; On-site; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Negotiable salary

Job summary

Kendrick Recruitment is seeking an experienced, hands-on Assistant Lodge Manager to join a luxury safari lodge in Kruger National Park, Mpumalanga. You will support the Lodge Manager in daily operations and ensure exceptional guest experiences through attentive hosting and flawless service.

Key responsibilities include supervising Front of House, Housekeeping and Food & Beverage, staff scheduling, budgeting and maintaining the highest presentation standards in a remote safari setting.

Qualifications

• Previous experience as Assistant Lodge Manager or in a senior hospitality management role in luxury lodges or safari environments.
• Strong knowledge of lodge operations and high luxury hospitality standards.
• Excellent leadership, communication and interpersonal skills.
• Hands-on management across all lodge departments.
• Strong organisational, administrative and problem-solving abilities.
• Excellent guest relations and hosting skills.
• Ability to work under pressure with attention to detail.
• Passion for hospitality, teamwork and delivering exceptional guest experiences.

Responsibilities

• Assist the Lodge Manager with the overall day-to-day management of lodge operations.
• Supervise and support all lodge departments, including Front of House, Housekeeping, Food and Beverage and Maintenance.
• Ensure exceptional guest experiences through attentive hosting and personalised service.
• Assist with staff management, training, scheduling and performance monitoring.
• Maintain high standards of presentation, cleanliness and service throughout the property.
• Handle guest requests, feedback and complaints professionally and efficiently.
• Assist with stock control, ordering, budgeting and cost management.
• Ensure operational procedures and company standards are consistently maintained.
• Lead by example and foster a positive, professional and service-driven team environment.

Skills

Leadership

Guest relations

Communication

Team management

Problem-solving

Job description

Kendrick Recruitment is seeking an experienced, hands-on Assistant Lodge Manager to join a luxury safari lodge in Kruger National Park, Mpumalanga. You will support the Lodge Manager in daily operations and ensure exceptional guest experiences through attentive hosting and flawless service.

Key responsibilities include supervising Front of House, Housekeeping and Food & Beverage, staff scheduling, budgeting and maintaining the highest presentation standards in a remote safari setting.