Luxury Retail Experience Specialist

MyCareerCraft; Franschhoek; On-site; ZAR 167,000 - 279,000; Full time

Job summary

MyCareerCraft is seeking a motivated Luxury Retail consultant for the Franschhoek onsite store. You will deliver exceptional customer service, assist sales, and help operations run smoothly in a luxury retail setting.

The role requires Grade 12, 2-3 years retail experience preferred, and strong English communication. You will greet customers, advise on products, process payments, manage stock, and uphold brand standards daily.

Qualifications

• Must have Grade 12 / Matric.
• 2-3 years retail experience preferred.
• Strong customer service and interpersonal skills.
• Basic administration and cash-handling skills.
• Attention to detail and accuracy.
• Professional and approachable manner.
• Ability to work under pressure and adapt to changing demands.
• Reliable, enthusiastic, and a team player.
• Proficiency in English.

Responsibilities

• Greet and assist customers in a professional and friendly manner.
• Help customers find products and provide styling or product advice as needed.
• Process cash and card payments accurately.
• Maintain stock levels and ensure shelves are neatly arranged.
• Report stock discrepancies or operational issues to management.
• Handle customer returns, refunds, and complaints professionally.
• Keep the store clean, organised, and visually appealing.
• Follow brand and store guidelines consistently.
• Receive, unpack, and store deliveries efficiently.
• Assist with pricing merchandise.

Skills

Customer service

Interpersonal skills

Cash handling

Attention to detail

Team player

English proficiency

Education

Grade 12 / Matric

Job description

MyCareerCraft is seeking a motivated Luxury Retail consultant for the Franschhoek onsite store. You will deliver exceptional customer service, assist sales, and help operations run smoothly in a luxury retail setting.

The role requires Grade 12, 2-3 years retail experience preferred, and strong English communication. You will greet customers, advise on products, process payments, manage stock, and uphold brand standards daily.