Luxury Lodge Front Office Manager

Placements24; Bloemfontein; On-site; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Accommodation

Benefits package

Career development opportunities

Job summary

Placements24 is seeking a Front Office Manager for an exclusive luxury game lodge near Bloemfontein, Free State. You will oversee reception, reservations, and concierge, delivering world-class service in a remote wildlife setting.

Lead a dedicated front office team, ensure seamless check-ins and check-outs, and liaise with Housekeeping and F&B to maximize occupancy and guest satisfaction. Accommodation and benefits are provided.

Qualifications

• Experience as Front Office Manager in luxury settings.
• Proven ability to lead and train front desk teams.
• Excellent communication and guest relations skills.

Responsibilities

• Oversee reception, reservations, and concierge operations.
• Lead, train, and mentor Front Office staff for high service standards.
• Manage check-in/check-out process with a warm welcome.
• Handle guest inquiries and resolve issues promptly.
• Coordinate with Housekeeping and F&B to optimize occupancy.
• Develop Front Office policies and maintain brand standards.

Skills

Front Office Management

Staff Leadership

Guest Service Excellence

PMS Software

Communication Skills

Education

Hospitality Management Degree

Tools

PMS System

Job description

Placements24 is seeking a Front Office Manager for an exclusive luxury game lodge near Bloemfontein, Free State. You will oversee reception, reservations, and concierge, delivering world-class service in a remote wildlife setting.

Lead a dedicated front office team, ensure seamless check-ins and check-outs, and liaise with Housekeeping and F&B to maximize occupancy and guest satisfaction. Accommodation and benefits are provided.