Luxury Hotel Operations Lead — Assistant Manager (Franschhoek)

HotelJobs; South Africa; On-site; ZAR 379,000 - 413,000; Full time

Job summary

Kendricks Recruitment is seeking an experienced Assistant Hotel Manager to join a prestigious 5-star hotel in Franschhoek. You will support the Hotel Manager with daily operations and ensure outstanding guest service and luxury standards.

The position offers a monthly salary of R34,000–R37,000 and requires strong leadership, guest relations and hands-on hospitality expertise in a luxury environment.

Qualifications

• Experience as an Assistant Hotel Manager or in a senior hospitality role.
• Background in luxury/5-star hotel environments.
• Proven leadership and strong communication abilities.
• Highly organized, hands-on and able to work under pressure.
• Proven guest service excellence.

Responsibilities

• Assist with day-to-day hotel operations.
• Lead departmental teams and coordinate staffing.
• Maintain luxury service standards and guest satisfaction.
• Manage guest queries and provide issue resolution.
• Support with cost control and administrative tasks.
• Step in for Hotel Manager as required.

Skills

Leadership

Guest relations

Operations knowledge

Communication skills

Staff training

Time management

Job description

Kendricks Recruitment is seeking an experienced Assistant Hotel Manager to join a prestigious 5-star hotel in Franschhoek. You will support the Hotel Manager with daily operations and ensure outstanding guest service and luxury standards.

The position offers a monthly salary of R34,000–R37,000 and requires strong leadership, guest relations and hands-on hospitality expertise in a luxury environment.