Luxury Front-of-House Host & Duty Manager

Zohorecruit; Stellenbosch; On-site; ZAR 223,000 - 279,000; Full time

Benefits offered by this job

Competitive salary based on experience

Refined Franschhoek hospitality enviro

Professional and supportive team

Job summary

La Residence in Franschhoek is seeking a polished Hostess / Duty Manager to oversee daily front-of-house operations and ensure an exceptional guest experience. You will welcome guests with warmth, manage reservations and seating, and support management with reporting and shift handovers.

The role requires five years in luxury hospitality, three years in related front-of-house or rooms division, strong English communication, and a local understanding of Franschhoek dining and wine venues.

Qualifications

• 5 years’ experience in a luxury 5-star establishment (required)
• 3 years’ Room Division experience (preferred)
• 3 years’ Food & Beverage experience (preferred)
• 3 years’ Housekeeping experience (preferred)
• 5 years’ Hotel Management experience (required)
• Diploma in Hospitality (required)
• Strong English verbal and written communication skills
• International language (advantageous)
• Must live locally and be familiar with Franschhoek.

Responsibilities

• Welcoming and hosting guests with professionalism and warmth
• Overseeing day-to-day front-of-house operations while on duty
• Managing reservations, seating plans, and guest flow
• Handling guest requests, feedback, and resolving issues efficiently
• Supervising service staff and maintaining high service standards
• Assisting with opening, closing, and shift handovers
• Supporting management with reporting and operational duties

Skills

Guest service excellence

Strong communication

Attention to detail

Organisational skills

Calm under pressure

Flexibility for shifts/weekends/holid

Education

Diploma in Hospitality

Job description

La Residence in Franschhoek is seeking a polished Hostess / Duty Manager to oversee daily front-of-house operations and ensure an exceptional guest experience. You will welcome guests with warmth, manage reservations and seating, and support management with reporting and shift handovers.

The role requires five years in luxury hospitality, three years in related front-of-house or rooms division, strong English communication, and a local understanding of Franschhoek dining and wine venues.